Quote:
Originally Posted by sdkammeyer
Why do we have MULTIPLE mistakes to begin with? If I work at a car dealership and I mess up while replacing brake pads one time it might get overlooked .... the second time I get fired.
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Because the service that we are paying for is a subjective opinion. There are guidelines and a structured order, but ultimately at the end of the day it boils down to someone's or a group's opinion. There will always be human error within this business, but as someone stated earlier it is not IF they make mistakes- it is the frequency and their rectifing measures that they should be judged upon.