Originally Posted by jhs5120
Here is Joe Orlando's response on the CU forum:
It has come to my attention that, over the weekend, a couple of message board users began posting conspiracy theories about a particular order, questioning PSA’s grading process and so forth.
First, we have warned message board users in the past about posting conspiracy theory-type comments and/or ones that can be construed as unfounded bashing. We will not tolerate that kind of behavior. It is unhealthy for the community and the hobby, not to mention flat out wrong.
Second, in this particular case, a user was complaining about a series of PSA cert numbers on an order and questioning how the entire series was nothing but PSA Gem Mint 10s. The insinuation was that the submitter was getting some sort of preferential treatment on the grades, resulting in the excellent results for the customer.
In other words, in the mind of the conspiracy theorist, there was simply no possible way someone could get an order like that without something fishy going on.
Here’s the deal and it’s very simple. Though rare, some customers choose to only have certain grades encapsulated and processed on large orders. For those who are familiar with the concept, you might think of this as setting a “minimum grade” for the entire order of cards.
As a result, the only cards that actually receive a cert number are the ones that the customer would want in the PSA holder. For example, if someone submitted 1,000 cards but only 213 of the graded PSA Gem Mint 10, all that is visible in the system are the 213 cards that met the minimum grade under this arrangement.
From a cert number standpoint, all you can see are 213 consecutive PSA Gem Mint 10s, but you cannot see the other 787 cards that were evaluated but didn’t make the grade or the cert stage so to speak. That is the customer’s choice, as long as they pay our required fees.
That is why the orders, from a distance, can look the way that they do.
So, once again, for those of you who want to post nonsense on our message boards, you will be removed immediately. If something comes up in the future and a person has a question about anything at PSA, I don’t think it is unreasonable to ask that you contact us so we can simply answer the question.
Most situations like this can be avoided by simply communicating before posting harmful, unfounded lies.
Our message boards were not designed to allow these types of people to act in this manner and we will defend it aggressively.
Sincerely,
Joe Orlando
President
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