Sorry, on the long, slow process I was thinking more of the various claims I've dealt with in the past, typically involving packages that were actually lost or delayed. I think you are correct in that, if you show definite proof (online tracking) that the package was delivered back to him, the decision (and refund) is much quicker.
The other stuff I said about them siding with the buyer 99.9% of the time and the tracking showing "delivered" being about the only "proof" they will look at is still accurate, from my experience.
For what it's worth, I've been on the seller's side of these complaints much more often than the buyer's, and from my experience, if the buyer complains about anything that cannot be disproven with tracking information, the buyer WILL get their money back. In my experience, whether it's a valid or believable claim has very little bearing on eBay's decision if the complaint is from the buyer.
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