My guess is they won't change until they think this is negatively impacting their bottom line. Nobody has posted over here saying they appreciate what Heritage is doing and wish more auction houses would do the same.
The fact that they seem unwilling to change their policy leads me to believe they are making a lot of extra money doing what they are doing and that they can weather the negative publicity here. They won't even change the written policy so that it is in line with their own claims about their actual practices made above. Bidders should think long and hard about this.
It is just my opinion, but my evaluation of their actions is that they do not care what we, their customers think, at least not in any substantive way. As long as it does not impact their profits, they will not change.
JimB
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