back to the wagner card, if joe o. is so helpfulm please ask him to relay his findings on just how this mixup occurred and just what they are going to do to make sure it doesn't happen again.
consumer confidence in their ability to not mixup peoples cards and holders would rise if he gave details on how it happened and explained the safeguards that will be put in place to ensure it doesn't happen again. Not just some generic explanation with a wing and a prayer promise they won't do it again.
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