Ive known Joe for 20 years
I have found him to be a good guy. You must remember he does have a job to do as President of PSA which includes protecting the brand and remember he comes from law school so he has that lawyer training. I do think he cares about the hobby, he was a collector long before he went to work at PSA. I've had some issues over the years, as every dealer does at some point in time, and I found Joe always handled them professionally and courteously. I know others did not fair so well, hi Dan, but I've never had an issue that they didn't at least attempt to help resolve.
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