Update for those involved in the group sub that PSA lost. MONEY=DECLARED VALUE ONLY
 

David Steinberger, VP of customer relations is helping us. I will keep everyone updated.

Which group sub is lost?

The one from last summer.

Swingin 60's?

No.

Quarterly Grading Special #1 - 100 Years of Cards


It was a smaller one I ran because I got someone's cards late.

Don't worry Phil, the Swingin 60's sub is on track for mid to late 2022.

Ha! It'll be so long that without my spreadsheet I wouldn't even know which cards represent the 50 card black hole in my collection.

How many cards were in the sub and PSA lost the whole thing? :eek:

I got most of mine back now, but there are still a few cheaper ones that have been sitting there since Feb. It would be nice if I got them back this summer.

Good luck. I sent a sub that arrived 9/11, then took 10 weeks to log in, and is currently only on step 4/8. I’ve given up on a summer return at this point.

123 cards. 15 lbs worth. They obviously weighed the package. I got a tracking number but they haven't handed it off to the post office.

God, now I feel like a slimeball after breathing a sigh of relief that it wasn't the Swingin 60's sub. Human nature sucks. I hope to heck they track down the missing cards.

I, too, breathed a sigh of relief that it wasn’t Bobby’s pre-war or swingin 60s subs. Whew. Best wishes to those affected!

I feel terrible. I still can't believe this is happening.

Wow, that's awful . My guess is they turn up.


I've had a sub there logged in december, passed 26 weeks in qa1 last friday

Hang in bobby octavio

It's not your fault Bobby. The cards will turn up eventually.

Two ways to get out of the hobby
 

1. Sell your cards yourself on BST.

2. Send all your cards to PSA.

NEVER GET CHEATED EITHER WAY.:rolleyes::rolleyes:

Bobby can you post a link for the sub you're talking about I'm confused
as to which one it is and I'm not sure if I'm in it.

I will when I get home...I have PMed all the members. If you didn't get a PM, you should be good.

Still nothing.

I spit out my coffee when I read that! Good one.:D

If PSA was smart, they would design a slabbing machine the size of a briefcase and send graders door to door. Not only can they grade your cards, but everything else in your house. Video games, comics, coins, beanie babies, your toaster, grandpa’s ash urn, whatever.

...and charge $1,000 per item. The sad thing is, people would pay it.

Bobby it’s a addiction....they’re hooked to PSA like a trailer.

Why do bad things happen to good people?

Its PSA. They are HUGE. They are so overrun they shut down business. I would be willing to guess the number of lost packages has shot up

The slab sealers I have seen are way smaller than a briefcase. Used to be a joke that one grading company would sell you the slabs and flips. Then send you the slab sealer. When done you would put machine back in the box and write "wrong address, return to sender" on it to save on return shipping.:D

Maybe I can get slabbed. I’m vintage, well-centered, have good color, a nice surface, and am sharpe. I think I’m a PSA 8 all day. :D

It'd be weird if they didn't, no?

Your lucky some of us if PSA Graded are more likely Authentic Altered

Hey, I resemble that!

No creases and fairly few wrinkles but my borders definitely look stretched...

Gem mint 8?

for the same reason good girls like bad boys.

Very sorry about the loss. As much as I always thought it was dopey, you put yourself out there and piss blood for 6-9 months for everyone. I think the package will eventually show up and it isn't your fault. To offer this service for everyone, you deserve a pat on the back, not a kick in the teeth right now. Good luck my handsome friend & All the best, Fudd.

Looks like a 3 to me with a surface crease and sharp corners. A PWCC Sticker for top 15% of 3's ....maybe????

maybe joe Orlando will find the package when he cleans out his office tonight to pack up his personal belongings. so long joe, we hardly knew ye.

Totally agree. I’m as big a skeptic of PSA as anyone here, and probably derailed these threads a time or two out of frustration. But nevertheless feel terrible for Bobby and everyone else impacted.

Bobby, you’ve provided a great sense of community and performed a valuable service for those who wanted their cards graded. You did the scut work that nobody else wanted to take on. The sheer volume at hand dictates that some cards will inevitably get lost. I hope you don’t take this incident too hard. You are a great asset to this forum and have helped a ton of people in the process.

That said… I bet the cards eventually turn up. Fingers crossed!

Thank you. I hate to say this, but I was perusing some youtube videos to see if others had issues recently. One guy on there had a major issue with an Allen Iverson rookie card with a cracked case. He wound up getting a totally different card back (and someone else wound up getting his card). I was amazed at the level that PSA reached out to this gentleman over his whole ordeal. Our situation is worth a whole lot more $$$ than his was. Hopefully they will show me the same level of customer service that they showed that gentleman. Us Net54 guys deserve it.

https://www.youtube.com/watch?v=y9I049LoFYw

Here's another video of a guy that got the wrong cards back from PSA
https://www.youtube.com/watch?v=5vi2beM98I0

That is amazing. Now they want me to wait 6 weeks while they run a trace.

That's a walk in the park if they find them. Good luck. I love that guy with the Iverson...Great for a laugh:D You need to make a you tube video!!!!!! About the "15 pounder that got away". Maybe get your $$$$ back with the click bait when it goes viral. You could do one a week "Ticked off Vic" style. You can call it "Pissed off Bobby"

https://www.youtube.com/watch?v=SSyyyWs-ooI

https://www.youtube.com/watch?v=PZGn69qkmr0

That guy with the Iverson was interesting. His reaction when he pulled that Isiah Rider out of that box was priceless. I could go work for them in their shipping and receiving departments. Issues like that and lost packages would be a thing of the past.

Rest easy guys. Bobby is on top of it, even if PSA isn't. Over a year ago, PSA "lost or misplaced" a card Bobby subbed for me on one of his group subs. Getting help, or info from PSA was like dealing with N. Korea on Wuhan. Bobby diligently kept me updated and . . . viola! . . . eventually it showed up. No thanks to PSA, but great thanks to Bobby!

Thanks for the kind words, but that was all due to Jackie Curiel. She was great in finding that card. I asked for her help this time though and she brushed me off. It's almost like she wants no part of anything difficult. Maybe she is worried that it doesn't stop with Joe Orlando? Maybe she (and others) are worried about their future in the company?

If that’s so, I would think new management would look favorably on her helping a customer, especially someone who submits as much as you do.

With a backlog of 1-2 Million Cards to be graded, do you think the customer recruitment division is a priority for management. I doubt that they will be giving away toasters to new customers any time soon.:eek::eek::eek::D

No news as of 7/19

hang in there mr. bobby

Pm Nat about it and see if you get any help. Losing an order is a bad thing..PSA should be helping all they can.

.

Leon....I am tempted like hell to do that. There is a DAVE STEINBERGER helping us though. He is the VP of Customer Experiences. Right now, my experience isn't looking too good. But I asked Jeff what I should do, as he has some key cards in the order as well, and we are thinking it is better to give Dave a chance to see what he can do. I have a feeling if I had a YoutTube channel, I would be getting some call backs or something. Right now, the calls are a little one sided. And with me being OCD like I am (aren't ALL collectors), it is just gnawing me to death. I feel so helpless.

Is this situation one of the reasons that they have you claim a value for each card (for restitution and/or insurance purposes), or do they have you do that strictly to calculate how much they can rape you?

You don't need a YouTube channel, you have a direct line here to the top dawg. Copy paste what you just wrote and pm Nat, he should be aware of your customer experience at the very least.

probably both...and it's a double edged sword. I feel like the few cards I've submitted to PSa have been high buck cards I usually downplay the value so as to pay less for PSA's quality grading service...I never even think that they could be lost?

The value you declare is what you will be reimbursed should PSA lose your card. Some of the cards wound up being worth more due to the grade attained. I have been submitting since early 2000's. This is the first package of mine that they have "lost". And I am still not convinced it is lost just yet. More like "misplaced". I am imagining a scene like the end of Raiders of the Lost Ark....when they stored away the ark at the end of movie.

this sucks bobby...hopefully they will be recovered.

Me too. It has been 3 weeks since they supplied me with the tracking number.

tracking # for the returned cards?

Yea....the computer manually generated a tracking number at midnight on July 1st. But PSA has yet to tender the package to the post office. The tracking is like in "pre-shipment" mode, alerting me that a package is on the way.

Were the cards (1) graded and (2) being sent to you via Registered Mail?

If so, that would be reason for hope. Registered Mail can be slow at times. However, it tends to be the most secure delivery method. Packages are given different treatment (scanned every step of the way, kept under lock and key, etc.) than other items the Post Office handles.

Pardon me if this was mentioned earlier. I had a busy weekend and didn't keep up on reading as much as I would have liked.

Yes...the cards had already been graded for a couple months. They were waiting on a single Salada Coin to be graded which was supposed to be merged with this older order and all be sent together. The coin was graded and sent all by itself. I told them to go ahead and send the older order, but now they can't find it. Me personally, I think it is sitting on a "hold" shelf over at PSA. All the info for the package is known (almost 15 lbs worth of cards).....however, because it wasn't IMMEDIATELY shipped after grading now there is a problem.

I agree he should PM Nat...

But I believe the YouTube Channel comment was made in regard to publicizing the poor customer service and spreading negative feedback for all eyes to see (thus eliciting a quicker/more thorough response from PSA).

Nothing new to report.

Thanks for everyone's advice. I did take the advice given and PM Nat Turner. Hopefully they can locate our group sub. Dave is telling me the package was handed off to USPS and they have lost the package. The info I am seeing tells me that was not the case. I will keep everyone updated. This is the tracking number is everyone wants to play along.

9210890163776906800305

I think "Dave" is fabricating his story.

Still no news.

I had a 1967 Topps Orr go missing in October and it showed up six months later. Maybe they will find it?

Was this after it was graded and before it shipped to you?

definitely looks like usps never received the package. hope psa finds it soon!

keep fighting the good fight. #BobbyStrong

Just got off the phone with them. No news to report and the trace is almost over.

The package has been officially deemed "LOST". PSA is getting back to me with a figure.

That is too bad. Hope you and everyone involved get a fair resolution.

Fingers crossed. I know with insurance companies it is 4x your doctors bills. The package was valued right at $5k with slightly over $1,000 in grading fees. Some of the graded card values bumped that up a little bit.

Phone call
 

Bobby, I’d like to speak to these guys via a phone chat or a zoom. This is not an acceptable solution. They have spent 4 weeks waiting on an investigation from the USPS and haven’t done anything else during that time.

They have noted they confirmed it left their facility but haven’t disclosed HOW they confirmed that. Was it word of mouth? Has anyone actually walked the floor to see?

Just feels like they are banking this all on the USPS investigation without any backtracking that I can see.

He says they watched a video. I am with you Jeff. I am a betting man. I am betting that this package was never handed off to USPS.

https://photos.imageevent.com/exhibi...nteresting.png

Years ago I tried a case against PSA over a Magie they threw away and was appalled to learn that they had no monitoring or electronic surveillance of the unpacking room, so no record of what happened when my client's package was opened. If they still have no surveillance it would be shocking, especially given the easy tech that is now available. Yet not surprising...

They only want to pay the declared value. Nothing extra for the grades that the cards attained. That is why it is so important for you to DECLARE VALUES PROPERLY!!!!!

No no no
 

Declared value was from July of 2020. The values of the cards have increased substantially in that time and has to be considered.

I am out 15 cards including 10 that will take a long time to find and replace and for more money than they were worth 12 months ago by a bunch.

Hoping we can have a conversation with their team to get this fixed because it really isn’t right.

They keep trying to pin this on the USPS, but my info shows this package was never even handed off to the USPS. Did a disgruntled employee see it just laying around too long and decided to take it home?? Enquiring minds want to know. And that is also crazy that they want to pay out last years prices. I would like to get cards at last years prices as well.

Unless they can demonstrate that USPS accepted the package and lost it, they are going to be SOL and it falls on them. Additionally, and most important, they have a department dedicated to upcharging submissions due to the increase in value attained over time or due to the final grade or both. They owe you what the cards are worth today in the graded holders they are in. Anything less than that is BS. The grading fees are not recoverable if they pay you true FMV for the lost cards. Not SMR value but true market value like their upcharge department does.