Hertiage Auction :(
 

Anyone ever have any problems with Hertiage Auction? I had never had a problem and have spent a lot of money with them in the past but the last items I bought they sent me the wrong lot, which they sent an email and had asked if I had which I responded I have not had the chance to open the box but will look tonight when I get home from work in response to their email. I sent them pic and stated I did have their lot. They intern sent back an email stating “great we will get you a label sent out and you can send it back” which is ok but then the rest of the email said we will be holding your lot until we get the return of the incorrect lot. I sent back in the email I think you should be sending out my lot also because you already got paid for it. They sent back that their company policy does not allow them to send out my lot until they get the other back which I responded that makes no since what so ever since it was your mistake and if you are implying that I am a crook that can’t be trusted than you won’t get another dime from me going forward. This prompted a phone call from them which I could not answer I was with patients at the time. I called the woman back but she was away from her desk so I spoke to another customer care person in which I told her what was going on and for them to hold my $200 item and not send it when there item is a lot more than mine made no since what so ever. I also told her that I am working 12 and 15 hour shifts right now before I leave for vacation and I am not going to go out of my way when it was your mistake and you want to hold my item like I am the one in the wrong. She asked me to hold to get someone to talk to me but I told her I can’t wait long before I need to get back on the floor. She said it would not be long but after a few minutes I had to hang up and get back to my patients. They did send it FedEx to me but I was unable to reroute the package to a FedEx store because they set up that way unlike all the other packages I have received in the past including the much higher dollar packages just left on the front stoop. I spoke to them and said this makes no since that you decided to do this when I had told you the hours I have to work before I leave for vacation and you have never done this before. All the lady had to say we will have to invoice you for the lot we sent you. I told her do what you want…….They make the mistake yet want everyone else to jump to it right away not understanding that there are more important things that need to be addressed before their mistakes. I would never recommend these people at all going forward……Thanks to listening to my venting :)

I’m confused, did you return the lot yet?

An AH that shall remain nameless once sent my card to the wrong address and the disappeared from the USPS system. The AH then insisted I wait for them to recover the money for the card from USPS insurance before refunding me.

I will never buy from them again.

While I don't agree with Heritage holding your lot pending the return of the lot they shipped in error, your refusal to get that mistaken lot returned ASAP is now preventing another collector, who has done nothing wrong, from receiving the items they won. In my view, it's hard to be completely on your side without thinking of the other collector you're affecting as well.

Just last week I had another AH send me the wrong package. Needless to say, I let them know, then asked if they wanted me to ship it directly to the other person or back to them as I wanted to make sure the other person got their cards as soon as possible.

DJ

No this has just happened over the past few days I have not had the time to get it out. I start my day around 0400 and some times don't get home until 1900 and its off to bed to do it over again right now because we have been so short staffed.

No this has just happened over the past few days I have not had the time to get it out. I start my day around 0400 and some times don't get home until 1900 and its off to bed to do it over again right now because we have been so short staffed. Not everyone has a 9-5 job and able to go out for lunch or run errands......

Couldn't you just use the return label and add it to your outgoing mail at work? Or have FedEx pick it up there?

I just got the label but that is a good question I will see if they can pick up after 1900 if so that will work I just figured I would have to go in to send it because I don't want to leave it outside.

I get the instinct to fight them since they're holding your order hostage for their mistake. But as someone else mentioned another collector is having his order delayed as well.

Assuming you work in a hospital or medical office from your comment FedEx is probably in the building or area daily. Shouldn't be too hard to handle at work, especially if you can just leave it in the mail room.

Yes but no mail room but if I can call for a pickup it can be done.....the huge deal is the demand from them when things are not easy right now just with work and that does take into the personal life having to deal with my sibling and handling his estate.....they could have done a hand exchange and been done with it as far as the other collector why would they say 3 business days later that we are going to invoice you for it???? was there really a buyer or are they like pwcc shilling

Whoa.....................let's switch to decaf! :D

I totally sympathize with your plight and based on your description, their handling of this screw up was less than diplomatic. Take 15 minutes, slap the label on the box and get it to the mail facility. Yes, they messed up and it shouldn't be your problem, but you are in the middle of it. Get it off your plate; you have a lot of other, more important stuff going on than worrying and posting about it..

I can definitely understand the frustration of not only not getting what you paid for, and essentially paying money to run an errand for somebody else.

I had a similar thing happen to me with Amazon. I bought one thing, was shipped another, and was told I would not be refunded or sent what I ordered until I returned the item I received by mistake. I don't have a car and I don't have local UPS pick up either. I also don't have a printer at home. This all made for a very annoying errand that I had to run for no reason other than someone else made a mistake.

Just received this email from Heritage with an attached invoice so this tells me they never sold this item just ran it up lol......


Dear Mr. Enochs,



It was a pleasure speaking with you today. Per our discussion, we have placed lot #45126 on your account. Please see the attached invoice.



If we receive the item back in our office by Friday, 7/26, we will be happy to cancel he invoice.

That is the risk you run with an auction house that reserves the right to bid on their auction lots. As long as they don't know what others are bidding there's nothing illegal about it.

I would not assume that, although it may be true. They're probably just trying to pressure you to return it promptly. Perhaps so they can forward it on to the actual buyer.

Scott you are 100% right I would have not thought that before but looking back I would put in my max bid because I would need to be in bed and I swear that at least 90% if not more of the lots I won were right at my max bid and there were a lot lately that I really thought if someone got me to my max they would have bid one more time to over take it........sad it took something like this to really open my eyes

They have in there right now I can pay for it so I don't think its going to any buyer.....

If you read their terms and conditions they actually disclose that they reserve the right to bid, which they really don't have to do, so they're not trying to hide the fact. Again it is not illegal to do so. On the other hand I won't bid against the company hosting the auction, seems like a losing game no matter how you slice it.

Hmmmm I just won that last Uncle Jacks card I needed for $650. and left a $2190.00 ceiling bid.

On this thread though, I agree that the House made the error and should have rifled your lot right out to you.

I am guessing they have been smoked in the past with people keeping both their lot and the wrong original lot they received.

Not cool

Dan Mckee

That might be true and the fact that I had told them I have not opened the box might have been a red flag for them lol...but I told them and sent pics that evening that I did have the lot....its just what happen after that blows my mind that I should bend over backwards for there mistake and the fact that now I don't think this lot which I did bid on but did not win is now being invoiced to me.....

Perhaps but on the flip side people have posted on this board about receiving their items from HA before they've even paid as well. Peter is on the board, he could chime in.

Again, I’m confused. Why aren’t you sending it back?

I'm not implying they do it on every card, or even on a lot of cards. I also don't think they have access to top bids and if they win something I am sure they are paying consignors appropriately. I don't for a second doubt they are following the law. I am not trying to start a conspiracy or scandal thread as I don't think there is one. They do however participate in a business practice that I find distasteful as a buyer and unethical as an auctioneer. Of course they make millions of dollars and I make dozens so... :)

You are under no obligation to return this parcel, per Federal Trade Comission guidelines. Unordered merchandise is an old school mail fraud where the criminal sends unsolicited goods via parcel service, then uses strongarm tactics to demand fraudulent payment via bills, calls, etc. Here's a faq: https://www.consumer.ftc.gov/article...ed-merchandise

Reputable house or not, what you describe Heritage doing is alarming. It does not have the right to bill you for something shipped unsolicited, and it does not have a leg to stand on in court to enforce such a demand. I'm sure it is within the contract to cancel your actual item (out of spite), but they will certainly owe you that money back with zero deductions. It would have a tough time explaining why it decided to screw you out of your win because it can't run a business properly.

As far as a hypothetical winning bidder who is now "out" the erroneously sent item, that may indeed be true. But that bidder is entitled to money back, so he/she will be made whole. It has nothing to do with the person who accidentally received it.

Personally, I would acquiesce and send it back, but I would demand the parcel carrier come to me. And that's because the person who received it hold all the cards here, period. I find Heritage's demands for your time to be offensive, personally. If any rep. from Heritage is on this board, I ask now that you confirm or deny that you are employing blatant stongarm tactics to punish innocent customers for your mistakes.

That is true because they have sent items to me when i had not paid yet but like i said until this happen and the way they want to handle themselves open my eyes on how bad they are willing to treat people.

what is there about the confussion maybe if you read the post you would see that is not the case at all. Maybe you don't work or only part time that you can get away and run your errands at will but that is not the case for me and it has only been 3 business days.....please read before opening your mouth

Rich, there’s no question they treated you poorly and should have just sent you your correct package and waited for you to return the wrong one. It’s also true that they are trying to strong arm you into returning the item quickly by sending you a preposterous invoice for it. However, do to your difficulty of finding time, don’t you think perhaps this could all be much simpler if you use the time spent posting on this thread to instead go and drop the package at FedEx? Not only would that resolve the problem but then the rest of us can go back to talking about Brent, Moser, the FBI, and the price of parking at the National.

Yeah, I agree, the customer service at Heritage leaves something to be desired here. They should give both the OP and original winner of the lot some sort of credit to make up for the hassle here. That's what I usually do when I screw up and mail the wrong card to my ebay buyers.

As I was reading thru the posts, I was thinking this exact same thing. Does it suck...yes. But a lot of time has been spent posting when most likely you could have slapped the label on the box, called for a pick up and been done with it. Sound like you have a lot of other things in your life more important to deal with than this anyhow. Best of luck!

I do get some breaks between patients but I am not allowed to leave so since you have all the answers try and figure that one out.

Repeat

I do get some breaks between patients but I am not allowed to leave so since you have all the answers try and figure that one out.

Repeat

Call FedEx for a pickup and they will come and get it on Heritage’s dime. Or perhaps there’s a FedEx Dropbox in your hospital and you can place the package in there. Or if both of those choices don’t work PM me privately and I will give you my contact over at Heritage and I am certain he can satisfactorily resolve this for you.

Now back to the normal topic. Which lawyer did Brent hire to represent him now?

Again if you have read the post today this was the first I heard that I could call them to see if they would pick up without an account. I don’t ship much I receive packages most of the time. I do have a problem with them sending my stuff knowing I can’t receive it completely different from any other package they have shipped in the past. I feel this was on purpose second invoice me for the item come on. I did speak to my attorney so I will go with his recommendation.

That you would choose to get your attorney involved with something like this explains everything. Best of luck with this to you.

Attorney
 

Not having to deal with high strung people like this is one of the main reasons I left the auction world.

So it’s ok to say we are going to bill this to you and not get the items I already paid for. I am sorry you are not bright enough to at least have the facts which in this case the legal rights that I have in this case. You are apparently unable to put your shoes into someone else’s with an open mind. I really feel bad for individuals such as yourself so narrow minded and no consideration for what others might be going through. You really are a sad person.

So you aren’t planning on returning the items?

Yeah, he's the one coming off as sad in this thread.

Yup I’m not bright enough. I’m buying 100K cards and you’re consulting an attorney about how to deal with a package that was incorrectly sent to you. My suggestion: Take a deep breath, then take another. Then put the FedEx label on the package they sent you and call FedEx and schedule a delivery for them to pick up the package. Then another couple deep breaths and hopefully you will then be able to get through this atrocity. And if not have your lawyer sue Heritage for the mental anguish they put you through and by then certainly you will feel better.

No I am not saying that but I would like my items but I have concern they want to bill me for them but worse off I told the lady at the customer care what my schedule was for the next week was and they send out were I can’t change to a Fedex pick up. This is completely different from any packages before this package I received with the wrong item I paid around $1k and it was just left on my front stoop. The packages over $10k I was able to reroute to a Fedex store. This is the most concerning to me.

You don’t understand anything and someone that’s says they buy $100k in cards is most likely full of it. Did I say I was going to sue no want to know my legal rights. This is down to principle now you are not going to tell me what I need to do to correct your mistakes on your time frame.

Dude if this is your biggest problem you are one lucky guy. I offered to have someone at Heritage help you but you decided calling Perry Mason was a better choice. It’s painful that I need to explain this to you but your package can be rerouted wherever you want it with Heritage’s assistance so be a good boy, slap the label they sent you on the package, take a couple Valium, and go to sleep. I suspect you will wake up the next day and everything will be going where it’s supposed to. I know this has been very traumatic but I’m also sure there therapists on staff to help you get through this. I think we have officially beaten the proverbial horse to death. And please remember, I originally replied to try and help you. In actuality you’re right, I am not very smart after all.

No pal, I didn’t say I buy 100K IN cards, I said I buy 100K cards. Please do us all a favor and take a nap. A long one.

Have you attached the label to the package yet?

Ask heritage were my items are at

So you are with heritage makes since why so one sided.

And you wonder why Heritage takes the position they do.

I'm confused, didn't they say they will send you the items as soon as you return the ones they sent by mistake?

Attorneys.
 

http://imagehost.vendio.com/a/204295...000001_NEW.JPG

..I'm sorry I ever started reading this thread but I know that most of you are now hooked so I figured that by now at almost fifty posts you needed something like this.

..

this makes no since.


since = sense


-the grammar police

I only skimmed this thread but I cannot believe returning a package is an insurmountable obstacle?

Apparently when you work in a hospital and only have enough time to frequently reply to this thread the return label on package just can't get done

I was thinking the same thing. 20 or so posts throughout the entire day, on the hour every hour.

Your thought process throughout this thread is fascinating. I hope true inconveniences that occur in the hospital aren’t subjected to the same level of “critical” thinking.


Sent from my iPhone using Tapatalk

Can't believe I read every single post in this thread - 25 minutes of my life that I will never get back (I may speak to an attorney):)

It was kinda like a train wreck - couldn't turn away

WOW, I must be misunderstanding something here.

I understand mistakes happen, true character is shown by how you fix those mistakes.

So a incompetent moron sent the wrong package out. Then they send the recipient a bill for something they did not buy. Then they hold hostage the item he did win and has paid for. Did I miss something?:confused:

No you have it right.

Im confused. Just send the package back already.

So if I got it correct why is the peanut gallery attacking the OP who has done nothing wrong?

I understand you are holding the package hostage until you get your correct package, but IMHO that is a HORRIBLE stance to take. What guarantee does Heritage have that you will send the incorrect package back to them? Look at it from their point of view.

I believe he is holding the incorrect package hostage until he gets his correct package. Then, at his convenience, he will mail them their incorrect package back. When he can find time to get to the post office. 8 months from now.

He only has time to post but not to put a label on the package and send it back so his nightmare could be over. He also says he is about to take vacation and I’m not sure I have ever seen someone who needs it more.

Heritage IS holding his PAID for item(s) hostage. They are 100% in the wrong IMHO. Why would the OP have to go out of his way to appease the morons who sent him the wrong package.:confused:

Ben....I sadly disagree with you. If they were to immediately send him his package, what makes you think my scenario would not play out EXACTLY as I predicted??

To me your scenario is completely irrelevant. He has paid for his item(s) and there is absolutely no reason they should be holding them hostage. Who is to say Heritage will send him his items after he returns the package their incompetent employee sent him?

Either way I hope everyone ends up with their correct items. I am just confused by all the attacks on a innocent victim.

Heritage is the largest AH in the world, it's not going to keep the guy's items. It just made a mistake in shipping. It's just like an ebay return, would you expect a seller to refund your money before you send the item back?

Ben, no one is saying Heritage isn’t wrong here. However it would take him minutes to resolve this, time which he claims he doesn’t have, yet he has the time to post multiple times on this thread. His item is $200 apparently, theirs is many multiples. I imagine if their conversations with him went anything like the conversation here, they decided they wanted their item back first. After skimming through the thread again I’m not sure I can blame them.

Appears that HA sent him 867 1961 Topps baseball with stars and HOFer's from June 30 auction...lot 45126, post 13 of this thread...kind of a big screwup...

My understanding from the OP is that he is wanting his cards sent at the same time. Is that really unreasonable?

Hello all, no dog in this fight, but I have known the OP for 35 years and I believe the only thing he is guilty if, is poor articulation of facts. Here are the facts as I understand them:

1. He has bought a ton from heritage in the past couple years. Likely 6 digits in purchasing.

2. Heritage has shipped to him in the past before he even paid, demonstrating trust.

3. They failed to ship him a small purchase.

4. They shipped him another item with value slightly more than his item 1 to 2k more.

5. He has minimal experience as a shipper, especially with fed ex.

6. Heritage underlings drew a line in the Sand requiring him to ship the item back before sending his. Bullshit move. He has proven track record as a good customer. He paid his bill. Heritage mis performed.

7. Heritage acquiesces to his desire for them to ship his item first.

8. With many of his previous heritage purchases, he has redirected delivery to a fed ex location so he could pickup the items as his schedule allows.

9. This delivery, Heritage shipped in a manner to not allow redirected shipping instructions. This was after he had informed them that has current schedule was quite hectic at work and was to be followed by a vacation. There shipping method left him no way to receive the package.

10. For whatever reason, heritage has decided to invoice him for the lot that was mistakenly delivered to him.

I don't see the reason the pitch fork carrying members of this board are roasting him. He voluntarily admitted possessing the incorrect item and confirmed he would return it. He has no shipping department, limited shipping experience, even more limited schedule and you all condemn him??? With the exhorbitant shipping fees heritage charges, you would think they would have systems and personnel in place to insure this couldn't happen. Then to think that if you had spent 100k with an auction house and they treated you in this manner, you would be ok with that???

Mark Medlin

No one is saying Heritage handled this properly however 15 minutes would resolve the entire issue for him but yet he prefers spending much more time on this thread. People make mistakes, Heritage did the wrong thing, but very quickly this all goes away if he slaps a label on the package and sends it on its way. Inexperience or not this is not difficult. I suspect more likely the other stresses in his life are clouding his ability to act reasonably and responsibly.

At what step did he retain counsel? This whole situation is bizarre. I’m not criticizing him, but if he is able to pick up packages at a FedEx location on a fairly regular basis, can’t he drop off Heritage’s package? Maybe I’m just being obtuse.

Yes he does pickup packages. However, his intent was to drop theirs off when he picked his up. Their shipping method made that impossible, even after it was discussed on the phone. Would many have handled this differently? Sure. Did he handle it wrong? Not in my opinion. He was/is doing what he feels best to protect his interests. Apparently he has free reign to keep the item. But that isn't his desire. I believe his intention of seeking counsel is precautionary based upon them sending an invoice. It is likely they have his cc info on file (I don't know this for a fact, only plausible) and since they have inappropriately invoiced him, they may inappropriately charge his account.


Mark Medlin

Yup this is definitely an issue a reasonable person would need to consult an attorney on. I just hope the OP is going somewhere very peaceful and tranquil on his vacation where he can get the rest and relaxation he so desperately needs.

Because people make mistakes and two wrongs do not make a right.

It’s a complete dick move that the OP isn’t trying to correct the situation ASAP.
Heritage is one of the top auction houses out there, I doubt they’re going to tarnish their reputation by screwing the OP out of his peanut winnings.

Makes sense...but still
 

The OP does sound in serious need of a vacation.

This!! Send the package back already and move on. That is SOMEONE ELSE'S WINNINGS you are holding on to!!! I can PROMISE you Heritage will send you your item.

It really doesn't seem that hard. You put the packing slip on the exact same package they sent to you. You're not having to repackage anything. Why go nuts over the fact you don't have your package yet? I have bought from Heritage fairly regularly over the years. They've always come through. They are certainly on the bottom end of auction houses I worry about.

You said you'll ship theirs back as your schedule permits...in other words, you'll get to it when you get to it. You were posting on this board in this thread yesterday from 130PM to after 930PM....is you're schedule really that busy you can't drop this off with FedEx?

I bought a Henie Wagner and HA mailed me a Honus Wagner........ that's my dream last nite. :D

(Yes, I mailed it back after they back charged me)

what about packing it back up and have a family member take it to FedEx ? Since your so tight on time ?