![]() |
Heritage Auction problem
I have never run into any problems in the past with purchases from Heritage, but recently I had to call to inquire where the item I won and paid for about a month ago was. I was told they are moving their storage around and it was over looked and would be send out ASAP. Yesterday about a week after the original call I received an email cancelling the transaction and refunding my money. The item I won was a vintage Scranton Miners GU home flannel that I had been trying to find for a while. Needless to say I am very upset about how this was handled on their end. Perhaps I am being to cynical but I think since the item didn't even come close to their estimate it was "lost" on purpose. All I know is that they have now lost a fairly frequent bidder in their sports auctions, at least they could have had someone call and explain the situation about the refund....very poor customer service in my book.
|
That sucks.
Their customer service was complete crap this time. I paid for my item by CC right after the auction closed. They recalculated the [already ridiculous] shipping and had a $2.27 shortage but didn't send me anything telling me to pay more. After a few weeks I went back to their site to find out why my stuff hadn't arrived and found my account was short, paid the balance, and it still took them a while to ship it. The shipping itself was crap. In order to save a few bucks on packing they jammed the holders from one lot into a larger lot's holder, breaking it, so when I got the items I had to replace the holder for the larger item. I was very unhappy overall and unless the item is really something I gotta have I will not be bothering with them again. |
I consigned an autograph to their auction. it sold for 1400, a couple weeks past, nothing, i had to contact them and they said the buyer didnt pay, and that it was less than 1% of the time that happens.
I would like to know this "bidders" name. They asked if i wanted to consign it again, after 3 months from when i first sent it in to being told that this auction transaction was cancelled due to non paying bidder, it was three months of wasting my time, I told them no, please send the autograp back, i never consigned with them again. |
same thing happened to me. An item I consigned sold for a very high price. Heritage sent me an email that the buyer will not pay for it.
I'm thinking it happens more than 1 percent of the time. I asked if they were going to pressure the buyer to complete the deal but I was told that was not an option. I too was asked if I want to put the item in the next auction and I told them no. I figured they must have lawyers on retainer or who work for them and I am surprised they did not make more of an effort to complete this transaction. |
i think the same thing happened to both of us. a bid didnt get topped so someone who bid - won the item and wouldnt pay. very strange - it always made me wonder.
|
Quote:
|
Heritage is our Platinum sponsor.
|
they are
Quote:
|
Just for the record, I never wrote or wanted to insinuate that heritage was shill bidding or doing anything morally wrong. I posted my story because I too, was told non paying bidders make up 1% of their auction.
Although I wish they tried harder to get the winning bidder (who I was told had consigned to them in the past) to pay, I do not know how much effort they put into the collection. I hope that clarifies my stance on this issue. |
Quote:
|
Quote:
Why? You didn't break any rule. I think Heritage does a great job but if others have different opinions then they can express them. No one or business, advertiser or no advertiser, is off limits on this board. You have your name by your post. That is all that counts as far as being able to say almost anything you want to, per the rules. |
Quote:
|
the fact they wouldnt pressure the "winning" bidder to pay or to release their name only makes me wonder more.
|
Heritage is an advertiser but I will give an opinion anyway. Even though Chris (Ivy) and I don't always agree on everything I don't know anyone in the hobby more honest than he is. I would be absolutely shocked if his division of the company is doing anything wrong (on purpose). Do they make mistakes, no doubt. But as far as doing anything that is illegal, or even close to illegal, I think there is no way in hell that is happening. Heritage wouldn't have been in business so long and be so successful if they did things that weren't on the up and up. Sure, anyone can say anything they want to....and completely disagree with me, no issue there, but those are my thoughts. I do politely disagree with some of their rules on bidding but it's their business and they are doing nothing against the law by the way they run their auctions.
|
Quote:
I tried to get as much information as I could but Heritage did not reveal too much. I did ask and was told that the winning bidder had purchased items in the past and also consigned with them, but will no longer be allowed to bid in any future heritage auctions. Sadly, I feel when I put this unique item up for bid next time, people will wonder if something was wrong with the item since it had been in the heritage auction in May. I wonder if it will do worse since it will be auctioned off a 2nd time. |
I needed the money bad and after three months, left holding the bag, and they got the stones to ask me to consign it with them again? yeah, i want to dink around another 3 months with them.
they listed their autographs as jsa auction LOA when they weren't. thats lying. When you say something that isn't so it's a lie. when i told chris ivy that is not cool, he told me to mind my own business. then 6 months later when it got some traction and he couldnt contain it any further, he acts like this is the first time he heard of such claims, and then says he is happy to help out the customer by fixing the problem. unbelievable. And the people who bring these items to light get their accounts banned. yeah, they are a super auction house. He also said the only times they put up the premature auction loa by jsa was on preview items where no live bidding was taking place. This was also a lie. myself and others showed instances of weekly internet auctions that had the premature jsa auction loa tag on them and the items were up for live internet bidding. When he says something like that - that isn't true, it's called a lie. That's not being honest, it's the definition of dishonesty. Only when they got caught on a high-visibility scale, did they do anything about it and the people who pressured them to change got the brunt of their wrath by getting their bidding accounts cancelled, at least 5 people. They helped the customer and we helped them help the customer and if it wasn't for us they would still be doing it but we are the bad guys who deserve our accounts cancelled? Jeez! So when you say you know Ivy to be honest as the day is long, that's fine for you, I am here to say I know a different Chris Ivy. That's them in a nutshell and I don't care if they are a platinum sponsor or a plutonium sponsor. I am glad everyone can voice their opinion. |
Quote:
|
Travis vs Heritage
I'm confused. :confused: Didn't Travis get barred by Heritage several months ago? And if so, I've never heard of an auction house accepting consignments from someone that they had barred?
And even a bit stranger in my opinion. A few months ago, Travis continued to bash Heritage here on net 54. He bashed them pretty darn good too. My question is: Travis. Why would you consign an autograph with Heritage when you were convinced that, as a Company and Chris Ivy himself, were liars. And not just regular liars but really big, BIG liars. :confused: Just what made you choose Heritage? Especially during the Spring Auction Season when there were SEVERAL Major Auction Houses that all had auctions withing weeks, some before, and some after, the date that Heritage chose for their auction. How do you explain that choice Travis? What compelled you to get on board with Heritage? It makes me wonder... I personally don't know a single person (and I know a lot of people) that would trust an expensive item with someone whom they DO NOT TRUST and were convinced was a LIAR! It's just unheard of. :confused: |
After a phone call today with Heritage I am even more frustrated than I was to begin with. I was originally told the item would ship, it didn't. After calling again today I was told that the auction was voided because the item I won was misrepresented in the description. That is true but I wanted it regardless I knew exactly what I was purchasing after stating that and asking more questions was told it was lost. Now I was given two stories have no item, and was left extremely frustrated. The called ended with them saying if the item was located by them after they misplaced it I would be offered it at the sale price, all I can say is when stories contradict each other I should probably walk the other way.
Josh Drasher jbd99@verizon.net |
Quote:
The item was lost? This is a bad comedy routine. At best. |
Just my .2 worth: In a handful of recent experiences with Heritage, buying and selling, too many ****ups to go into here. I like Chris Ivy, very pleasant and personable. The company--I'll never use them again.
|
Quote:
Quote:
|
Quote:
|
Quote:
|
Quote:
The reason is that it is the first and only time i had ever consigned anything with them, and i didnt know heritage that well, I had emailed ivy and heritage before and they were cordial enough, they were just a big auction house and I thought i could get some exposure for my item. All of the lying and the premature auction loa stuff came after this. I was shocked to see them do it this way. Blame the messenger for a mess they created themselves. And I got banned for telling the truth to the hobby because of it, but the cancellation of my account was after I had consigned and had the auction listing cancelled after the fact due to a non paying bidder. I actually found out the transaction on this listing was cancelled by checking the listing after the auction ended and seeing a auction listing cancellation on the listing first before i even got an email or a call from them that something had happened. I had to contact them to ask why the auction was reversed. Now that's nice. Did they plan on telling me at all? Why the internet listing on this auction item was updated before they called or emailed me telling me of the outcome I will never know. Of course i wouldn't ever consign with them again. I am not allowed to, but as they say, you can't fire me, I quit. There is more than one auction house out there. Now you know. |
Travis and I have both been banned by Heritage.
My ban took place after I posted something about them on a prior thread. All you guys going negative here (though most of you seem to not want to deal with them anyway) run the banning risk now. They are VERY THIN SKINNED. |
[QUOTE=thxforthebp;1002666]After a phone call today with Heritage I am even more frustrated than I was to begin with. I was originally told the item would ship, it didn't. After calling again today I was told that the auction was voided because the item I won was misrepresented in the description. That is true but I wanted it regardless I knew exactly what I was purchasing after stating that and asking more questions was told it was lost. Now I was given two stories have no item, and was left extremely frustrated. The called ended with them saying if the item was located by them after they misplaced it I would be offered it at the sale price, all I can say is when stories contradict each other I should probably walk the other way.
sorry to hear that. did the customer service person have a name? was it n.p. gresham? |
Quote:
They are very thin skinned indeed. They didn't seem to want to work with the hobby. They wanted to give off a air of superiority, like the collector with a concern is nothing, they are a big auction house, now go away. I had the exact opposite experience with Lelands, Josh Evans returned my emails and listened to my concerns, checked into it, and pulled an autographed item from the auction even though it was slabbed in a PSA holder, because he was responsive to concerns and did something I think Ivy has a hard time doing. He listened. He did not tell me to go play in traffic. |
Quote:
Scott - you have cast doubt about four people now and I would think that you should clear up that statement of yours. |
Quote:
|
Items missing from a Heritage auction?? The first place I'd check is Mike Gutierrez's basement.
|
Quote:
Again, if Chris' name had not been mentioned disparagingly, I would not have responded. Rest easy realizing that my opinion isn't worth a hill of beans to any of the new guys here, and the old ones know exactly who and what I'm talking about. Richard - I have no reason to doubt your honesty. And given how much animosity you still feel for Heritage, I'm sure you can understand that I also still haven't forgotten some of my bad experiences with sellers. |
Quote:
|
Quote:
|
Quote:
|
Quote:
|
Right off the bat, we’re going to start with an admission that we screwed up. Several of the accusations levied against Heritage are far off base, but we’ll acknowledge that we did make a mistake (or perhaps more than one) in regard to the initial poster’s situation. The lot had been listed in our previous Signature auction and when it did not sell, it was moved to our May auction. In the interim the consignor requested the return of the item and somehow we did not remove it from our books. The jersey was long gone by the time the May auction even began, but since the copy had been written and the photos taken, we didn’t realize it until the sale was complete. The later customer service issues were due to the fact that that department misinterpreted the data in our system—this is a 400+ employee company, and there was a breakdown in communication. I would suggest that should any situation like this arise again, the client would be best served by contacting the Sports department directly. Understand that we accept full fault on this and we make no excuses, only an explanation. I would hope that common sense would dictate that any belief that Heritage would risk its reputation, and the $800+ million in annual sales derived from it, on shady dealings over a piece worth hundreds of dollars, is in error.
And so we do apologize for our initial mistake, and for the imperfect handling of the resolution. But if our simple pledge of honest dealings isn’t enough, we would hope that a logical consideration of the risk/reward dynamic would be enough to convince even the most cynical among us. We’d apply that statement to this troubling and utterly false suggestion of shill bidding as well. It simply does not happen at Heritage. It’s an unfortunate fact that a small percentage of bids are not honored. We do make every attempt to settle all accounts, but in the end it is simply impossible to extract payment from someone who is unwilling (or, in many cases, unable) to honor his bids. Heritage has, by far, the largest collectibles bidding clientele outside of eBay, and unfortunately there will be a few bad eggs in a carton that size. The upside is World Record prices—the bidder who paid $418,000 for the Bill Buckner ball, for example, had never bid in a collectibles auction before, but we were all over the news and he signed up the day before the auction. The downside with such a volume of clients is that a very small percentage of invoices in a 2,700 lot auction are inevitably not paid. It should go without saying that all reneging bidders are banned. It likely doesn’t go without saying—so we’ll say it—that our consignment agreements clearly state that unsold properties can be transferred to the next available auction at our discretion. So, for example, Heritage was completely within its legal rights to retain Mr. Borkin’s unsold ring for placement in our August auction, but we instead returned it and forfeited several thousand dollars in commissions accordingly. This should stick a pin in any belief that shilling, or any other form of auction treachery, was at play. And, speaking of banned clients, we’ll close with a clarification. Richard Simon and Travis Roste claim that their accounts were suspended by Heritage for negative comments posted on the board. While we’d admit there is an uncomfortable irony in simultaneously bashing and patronizing a business, that’s not the reason. Simon’s account, as well as several others’, was suspended for allegedly working in conjunction with a man known to the law enforcement world (and on this board and http://whitebetsy.wordpress.com/) as “The Cooperstown Forger.” Roste’s account was suspended after a campaign of harrassment of our executives in May of 2011. To paraphrase the great Vince Lombardi, we won’t ever be perfect, but in the pursuit of perfection we’ll achieve greatness. We are human and mistakes will inevitably be made, but it’s important to bear in mind that boards such as these paint a very distorted picture. On any topic at all, as we all know, you’re far more likely to hear complaints than praise. Our most recent Signature Sports auction included over 400 consignors—ask around, and you’ll quickly learn that’s many multiples the hobby average. There’s a reason for this, and it’s the quality of our overall service. Heritage Sports sells close to 15,000 lots annually—that’s a huge volume of transactions, many multiples that of some of our top competitors. Babe Ruth struck out 1,330 times; Mariano Rivera has struck out once in his career. Who’s the better hitter? |
Quote:
Wow. And my apologies as a newbie if I'm late to the party on this one. |
problem
Pass the pretzels this could be a long one!:D:D:D
|
...and BOOM goes the dynamite!!!
|
"And, speaking of banned clients, we’ll close with a clarification. Richard Simon and Travis Roste claim that their accounts were suspended by Heritage for negative comments posted on the board. While we’d admit there is an uncomfortable irony in simultaneously bashing and patronizing a business, that’s not the reason. Simon’s account, as well as several others’, was suspended for allegedly working in conjunction with a man known to the law enforcement world (and on this board and http://whitebetsy.wordpress.com/) as “The Cooperstown Forger.” Roste’s account was suspended after a campaign of harrassment of our executives in May of 2011."
Allegedly working in conjunction with The Cooperstown Forger?? I and several others? What?? I have communicated on several occasions with the author of whitebetsy and he has commended the things I have done in the past to fight forgery. He went out of his way to introduce me to his site. We have had several lengthy e mail exchanges. I am working in conjunction with a forger? What the hell are you talking about Jonathan? Accusing me of working in conjunction with a forger is a very serious accusation. Perhaps you care to attempt to clarify that? I was suspended by your organization shortly after I posted a comment(s) on this board in a thread that had already started. It did not seem there was any other reason. Hell of a coincidence if that was not the reason. |
Richard. I would think that Jonathan is insinuating that he knows who the Cooperstown Forger is, and that you may not. But you have still worked with him in the past in some way shape or form. And I'm pretty damn sure I nailed it as well. Just don't want to reveal it for any possible legal ramifications.
|
Hilarious...Heritage auctions works EVERY DAY with the "Cooperstown Thief".
|
Quote:
In some way, shape or form? What does that mean? What work did I do with him? You are making accusations here, can you back them up? |
Quote:
|
Quote:
I was very careful to not provide opinions, just to explain my recent experience of an item not selling. I even clarified when someone else mentioned shill bidding that I never accused Heritage of shill bidding and I also wrote that I have no idea what effort went into trying to get the winning bidder to complete the transaction. Since I am not working with any forgers or bloggers and I have pledged additional items to be auctioned off in your upcoming auctions I hope I will not be banned from your auctions, both as a bidder and a consigner. If I am going to be banned as a bidder or consigner, I would appreciate knowing as soon as possible so I can make other arrangements. Thanks, |
Quote:
|
That was reason number 3 that my item disappeared.....oh well chalk that one up as the white whale in my collection.
|
Quote:
And to answer your question: You have worked with him in some way shape or form = you have worked with him in some respects. Alright now. Recess is for 20 minutes. THAT"S 20 MINUTES ONLY! |
Quote:
|
Quote:
That's their words Dan, NOT mine. It would be great if one of our resident attorneys could chime in regarding the use of the word "allegedly" and let us know just how much protection that offers the user in a situation like this? |
Quote:
|
Quote:
|
It was speculated to me a few days ago, by a hobbyist, allegedly (that word again) :) who the Cooperstown Forger might be. He did say there was no proof at all, just lots of speculation.
If that hobbyist is correct then I do know that person. But "allegedly working in conjunction" with him? That cleverly implies that I am working with him in forging activities, without Jonathan having to say that I am forging with him. That is probably near slander and very carefully couched in terms that can give them deniability. Nice work, Jonathan, be proud of yourself for a baseless near slander. I would think and hope that nobody on this board would believe that I would work in conjunction with a forger in forging activities. I have fought forgers for 20 years and many know that. |
If anyone had any real sack in this thread, and had information, they would out this Cooperstown Asshole and simply type "allegedly" somewhere in the sentence.
Why is the identity of this prick being protected? Obviously this felon holds enough cache in the business to scare people off. It's like the Memorabilia Mafia. What a god damned joke. |
Quote:
People are not scared, they lack facts or proof. |
Quote:
|
Quote:
Hell, the Cooperstown Forger may actually be one of us... |
Quote:
Two entirely different things. Knows implies proof and facts. |
Quote:
So please, do not use the word scared. |
Quote:
|
Heritage is so full of it. I didn't "harrass" anybody. what a crock. i simply told them they shouldn't be misrepresenting their auctions and lying about authentication on an item when there wasn't any.
When Ivy told me i was naive and didnt know how big auction houses work, i simply went to the top and emailed the head honcho at heritage, and just because it happened to be his daddy, they got their drawers twisted in a bunch and banned me. There was no "harrassment". I simply told the chairman what was going on and I said that where I come from, if you say something that isn't so it's called a lie. And that the sports dept. (I said sports dept. and didn't name names because I didn't want to make it into a personal thing) was telling customers that auction loa's existed when they didn't, and that it was a lie. That's harrassment? baloney. They got caught doing something they shouldn't so they made sure someone had to pay for it. Why does Ivy always send someone else to speak for him? Can't he get on here himself and say what he wants to say? I guess going to the top of the company and contacting them as a customer is only for when you have praise and gold stars to hand out? How are they going to get any better as an auction house if they don't hear from dissatisfied customers with concerns and grievances? And their way to handle grievances is to ban people I guess. Well, good for them. |
1 Attachment(s)
The only information on the Cooperstown forger available at this point is this artist rendering.........
|
Cracking up
|
Quote:
|
Quote:
|
Quote:
|
Quote:
|
Quote:
|
The whole banning someone because of an unnamed cooperstown forger is ridiculous. if allegations is all it took, anyone who knew this guy and that guy and the guy around the corner would be banned. Isn't there someone that works there that has allegations levied against them? Is everyone that knows that guy banned too?
It's just a cover story for the real reason people were banned. Because they had critiqued Heritage and criticized the way they were doing things and now people must pay. I would love to know the name of the bidder who bid on my item and then didn't pay. |
Quote:
|
Seems to me that Dan Bretta's assessment of Heritage has been right on.
I have to say that I totally agree with him. Jonathan Scheier, executive of Heritage, comes on the board and makes a spurious charge which implies that I allegedly work in conjunction with a forger. He knows that is a lie. If the person who is named as the Cooperstown Forger in another thread is indeed the person that Jonathan is referring to then yes I have been asked for quotes by that person for his blog. Yes, I have been asked to give opinions about autograph items he has questioned. Yes he asks me questions about the autograph business. My name is out there on his blog. It is not a secret. But to imply that I work with him, in the way you do, is ridiculous. Jonathan, you posted on Net54 in a very clever way, I will give you that. Your use of the word alleged in the slander you used against me, covers your butt and your companies butt, I am pretty sure. But you worded it in a way to embarrass me when you knew that the truth of the matter would not embarrass me. The truth of the matter is out there for everyone to see and nothing is hidden. Your vile implication totally distorts the truth. But what to expect from a firm with an employee roster such as yours. Nice work Jonathan, you certainly fit well into the organization that employs you, the organization which has been well described in this thread and others. |
I am in concurrence with Richard, I think it's petty the person actually writing the response from the auction house doesn't man up and come on here directly, but send their little "clever" message through a third party trying to paint with a broad brush. And it stinks, frankly, but it is what I have come to expect.
Are customers and collectors with a real concern just flies to be swatted away? Or howitzered if need be? |
Heritage auctions has MEARS authenticated items in their auctions all the time...Dave Grob works (worked?) for MEARS...Dave Grob also wrote at least one article that appeared on Hauls of Shame.
I DEMAND THAT HERITAGE STOP ASSOCIATING WITH DAVE GROB AND MEARS FOR THEIR CONNECTIONS TO THE COOPERSTOWN FORGER!!!1 :D |
Quote:
(nothing personal Dave but Dan and I are on the anti hypocrite patrol and it would be a shame to leave out Heritage). |
Please excuse my ignorance and/or stupidity, but am I to infer from this thread that Peter Nash is allegedly the Cooperstown Forger?
The same Peter Nash who has a website dedicated to exposing fraud in the business? Allegedly... |
I'd like to make it clear that I think Dave Grob is among the best at what he does and I know some of the guys at MEARS and like them all. It's Heritage that I have a problem with.
|
Quote:
|
Quote:
|
Quote:
+1 from me for this entire post. |
All times are GMT -6. The time now is 12:45 AM. |