Sgc
 

Johhny360- then wait 6 months for cards that stand a decent chance of
being wrongly graded? Gotta finish the thought, don't we? Trent King

PS- you know, that may not be a bad strategy after all. Submit to PSA so
that, when they finally return the submission, the cards have become "vintage"
in the interim. So THAT is the logic, that's the long play. Ingenious!

SGC new policies
 

The fact is that SGC does not even allow phone calls unless you are privileged to have their private numbers yet currently still has huge amount of demand, so I guess they think they know what they are doing.

I no longer submit anymore with such a blatant disregard for customers to either company unless its thru an auction house, they get better service, its time the complainers do the same.

They probably only have one machine to encapsulate and don’t want to transport it.
I don’t understand why the don’t have a phone number for customer service.


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This is 100% spot on for both PSA and SGC.

People for the most part don't care about customer service, they just want the flip and slabs. It's ironic because back in the day SGC used to have outstanding customer service over the phone, in my limited experience. And not all that long ago when I submitted some relatively obscure nonsports cards, Matt Clark could not have been better to deal with.

Matt was GREAT at SCG, which is probably a large part of the reason he is at REA now.

They've set the bar so low, anyone can trip over it

Matt was awesome at SGC. He has been gone for a few years. He helped me with my last sub to them and was gone by the time the cards come back.

Matt was great at SGC….He is Currently Great Working for REA.

If you don't like the pre-grade, which you probably won't, you still have a raw card and save $5 + shipping both ways. Quite a deal!!!

You could be the next Peter over at SGC!!!!!

I finally caved and watched the Instagram video. "You can pretty much count on the grade being the same as your pre-grade." 🤔

Friend experience with Matt was far from stellar. Wasnt he a " legacy" hire due to his dad's influence in the hobby? I literally cant believe people would say he was great based on this ones person's experience. I know of it because I recommended REA and held their hand through the whole ordeal, including when I told them pull the set as it was only graded as authentic.

He sent in consignors signed set to get graded, and "forgot " to have it dual graded. It came back as only authentic and had to be resubmitted.

We all make mistakes, did he make it right? There were times things didn't go according to plan when he was at SGC, but he would stop at nothing to make things right. Perfection is great, but I'll take someone who fixes their mistakes any day of the week.

RE: current thread
 

Just to clarify- Matt when he was with SGC was NOT a legacy hire, he was hired and trained by Dave,Scott & Co., and he earned his reputation on his own merit as a hard working and very capable customer sales technician. He acquired extensive knowledge is a short period of time, enough to move onto REA where he now excels. SGC moved to Florida, and it may have been a personal choice but both REA & SGC were great companies, and REA still is in all aspects of customer service.

I wish SGC would reinstate their customer service number 1-800-GOSGC but that unfortunately is their new business model and luckily they have excelled due to the huge modern climate bump which is now starting to lose steam.
They (SGC) still have great holders and quality graders but that little loss of customer friendliness is really missing and its sad. They are still very important to the industry.

That can’t be further from the truth. PSA has risen as a Phoenix from the Pandemic and SGC better invest in a customer service phone number and show up. I’ve been grading cards with SGC for probably 23 years and PSA for 20.
If PSA’s CEO can respond to Twitter at 6:19am and have one of his IT staff tell me when an issue is fixed late later that day, while I can’t get Peter to return an email about the re-holdering older cards where the flips printing is fading something is rotten in Denmark.


https://uploads.tapatalk-cdn.com/202...1ee97787d6.jpg
Here’s a coupon 1 free grade for every 20 cards that was issued over 20 years ago
https://uploads.tapatalk-cdn.com/202...06ad352b88.jpg


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I ended up with the blow back for recommending REA. No good deed

Huh? What I wrote can't be further from the truth but what I wrote was a reply agreeing with someone's observation's, which I identified with and your reply to me had nothing to do with my sentiment. :confused:

Either way, MY opinion is based on MY experience. Your opinion is based on your experience. Ya see how that works? This is not about truth.

Okay. You correct you are entitled to your opinion. Let me restate what I said, My opinion and experience is that it’s not 100% “spot on” that PSA is only focused on customer service for auction houses and have received both email and voice communications from their Chief of Staff and Set Registry Manager based on separate inquiries. Also, their CEO responded with a direct message on Twitter to an issue I flagged on their site after an upgrade.

Just to be clear i only send in a few hundred cards (<300) per year and don’t believe that warrants any special treatment. I’ve just been a loyal customer to both, but am extremely disappointed with SGC’s unresponsiveness.

I can understand how perhaps SGC does not consider it cost effective to encapsulate cards at the National and have to shut down their Boca operation for a week. I would consider it a major improvement if they would just answer the telephone or my email messages. I don't think that is too much to ask. Regards, Paul

That is terrific that your experiences with PSA have been positive with regards to resolving issues. I think most would feel otherwise. It is a fairly large company and as large companies go, great customer service is not something they typically do well. If they are doing a better job for you than SGC is, in that department, I am not shocked. SGC has been a larger company for a much shorter period of time. Not defending them but it might be part of the equation.

Either way, when I pay for their services I am know I am only paying for grading which I expect to be done right. If it can be done timely, terrific but I would not expect either of them to address issues promptly.

I am in the Carl camp. PSA over SGC right now. Does that make it a majority on THIS site? Heck no.