I can only imagine the frustration for everyone. I know one gentleman who spent months selling off most of his collection to raise a truck load of cash for this auction.....lets just say he isnt a happy camper. It done and life goes on....lets not forget the important things as we head into the holiday season.

Waiving the shipping is nice but what was done to compensate consignors if their items went below market value due to customers who were unable to bid?

It seems to me that shipping money should of been given to the consignors if the buyers are the one getting the gifts of the mistakes. The could also just give some of the BP to the consignors.

I agree
 

I was wondering the same thing. I wish I had one item back.

Matt

Since Monday morning, we have been reaching out and having conversations with consignors, and we will continue to do so. I should have addressed this in my original message, so I apologize for the omission, but it does not mean that nothing is being done. It is our goal to address this responsibly and satisfactorily on all fronts.

Brian

It may be helpful to mention, even if just in general terms, what was done to compensate consignors. Especially for someone like myself who did not consign in this auction but may consider doing so in the future depending on how this is handled.

I had an in depth conversation with Brian today. I had over 150 lots consigned in this auction. I am sure Brian is handling each matter on a case by case basis. I am more than satisfied with how he handled the mess Sunday night. I will continue to do business with REA going forward. Remember that we are talking about baseball cards and there are more pressing issues in the world today. Sh*t happens.

I only had two items in the REA auction. And neither got bids on the last day when most of the action is. I assume I would have done better if there were no computer problems.

I know Brian et.al. did all they could under the circumstances.

I feel bad for ALL parties.

I consigned a really great card to REA a couple of years ago and it did not come close to what I expected (and what it probably would have gotten some places elsewhere). But there were NO internet glitches that year and just bad luck. Consignors with less than quite a few items who assume they would have necessarily done much better are probably not on target.

My lots
 

My lots nearly doubled over the final day. I saw absolutely no effect from the glitches.

My items
 

I consigned four items to this auction and all greatly underperformed prior sales. I understand the risks of putting items to auction. However, when all of a consignors items fall well short of prior sales it makes one wonder how much of an issue these glitches were.

I understand REA is waiving the shipping fees, but what about the people who consigned and did not win anything? We are just out money with no solution for us. In my instance, I am a low level collector who values his items and the money given/earned for or from them.

Every dollar is important to me and I'm sure it is to some others. That is why I chose REA to handle my items. I have consigned with them in the past and my items have always done well. Most items they run tend to come very close to prior selling prices or exceed those prices. This time it seems many did not. Did it have anything to do with internet glitches? Maybe, but there's no way to know completely how it would have turned out otherwise.

I just hope they come up with a solution for consignors such as myself to go along with the solution of free shipping.

Travis

I would agree my items also sold for well below what I expected... one was less then half.... Seems like the free shipping is a buyer remedy ... but is there anything being offered to Consignors?

Jaime, which were your lots?

I would worry about putting an item in an auction with nearly 3,000 lots. I always find it amusing when you have a large auction with 5 different 1952 Topps Mantle cards, or 3 Green T206 Cobbs, etc...I think I can remember an auction that had 3 T206 Planks in it.

For any consignors, what do you think would be an appropriate compensation and, more importantly, how did you come up with what that compensation should be? I get that the issues may have impacted the final price on some lots, but I just don't see how you can ask to be compensated for a lot when you have no idea what the lot would have done if everything went smoothly. In every auction there are some lots that are going to do better than expected and some lots that are going to do worse than expected. That's just the nature of auctions.

As a bidder, I'm happy to receive the free shipping, but just consider it a bonus especially since I was expecting shipping to be free as it had been for the last couple auctions. I don't recall seeing any notice that they were changing the shipping structure and I missed the fact they changed the T&C to start charging shipping beginning with this auction.

DJ

Again, I suspect giving 5% of the BP back to the consigner may have worked.

Thanks Brian, I got my card yesterday. :)

Brian just called me and he is calling every consignor. So, if you haven't heard from him yet, sit tight, you will. We had a very good call - he is working extremely hard to make sure that REA does what it can to make everyone as happy as possible in a bad situation all around.

I haven’t received a call as yet, but trust Brian will call. I had a couple of my items perform well under what they should have gone for and 1 did EXTREMELY well.....

Update: Just hung up with Brian and what more can I say, 100% class act and had a great conversation with him. Is it any wonder REA is tops in the industry? Not in my book......

Are there any other REA consignors other than me who have not yet been called by Bryan?

Me but I only had one item in the auction..