Totally agree--way too long!

Best wishes,

Larry

From the sound of it, it seems like a scammer could pretty easily buy a slabbed card, say a PSA 7 1952 Topps Mantle, crack the case, replace the card with a forged/altered version, claim that it arrived damaged, return the "damaged" goods and get a refund, totally hosing the seller. Then do it over and over and over...

Doesn't eBay realize the potential for something like this to happen? Is there no recourse for sellers like this?

If a buyer returns an item but has replaced it (or kept a card or two from a larger lot), are they exposing themselves to mail fraud? That always seemed to be one of the bigger risks scam artist sellers might face if they did something like that.

I've sold a few things on eBay, but the fees really bug me, so I stopped. Never ran into a bad situation, luckily.

If the behavior is repetitive eBay knows this and takes action. The case you are describing just doesn't happen in my experience.

Has the buyer provided you with photographs of how the item arrived? All reasonable buyers would of course keep their packaging and take photos if an item arrived damaged.

Parrot your earlier sentiment and leave out the extra words this time. Just ask if he can provide photographs of the item and packaging. Report back after he can't and let me know if he appealed or the next action so I can tell you what to do.

The more you say in the case and to/through eBay the harder this becomes for you to win.

well the buyer never furnished me photos...the date had arrived where ebay was to intervene and to be honest I had no desire to deal with return shipping...and relisting these items I was selling for a friend...SO...I offred the buyer a partial refund...he/she demanded more...I just caved to make this disappear.


i suppose this is good news for the AH's as ebay has become a "battlefield!"

You would not have been forced into this situation if you responded properly. Do not interact with someone who has made unreasonable demands. Treat them like a retail customer, do not let emotions get involved. Ask for additional information and make an informed decision. Contesting them just because you want to leads to negative emotions for both parties and trouble for the selling party.

Returns
 

Returns are required by eBay if the buyer claims the "...listing is not as described" even in auctions with "no refunds". And from my experience eBay interprets that very loosely, always favoring buyers. That being said, as a seller of other items (non-BB cards), I have opened cases against buyers when they have tried to take advantage of me and have not lost a case yet.

Z