Sometimes we get too negative. Heritage may very well be the largest sports auction house in the world. Chris built this from nothing and he deserves praise. The other point to consider is virtually all other sports auction houses just do sports stuff. Heritage continuously runs many different types of auctions, but I assume they only have one shipping department, albeit probably a pretty big one. So it is not just getting out our cards; it is sending out coins, art, wine, purses, fossils, etc.

Heritage took in over $900 million last year, they are beyond huge!

I emailed Peter C. And had a tracking number an hour later. I am thankful for that. The question is: why does it have to get to that point??

If they're having simple shipping and communication problems, then I'd say they got too big for their own good. Not sure that's worthy of praise. They obviously offer good stuff, which is good for us, but they might want to hire more people to help keep those sales up.

That's possible, but not in this case. Edited to add something positive: The customer service end is great, and the packing is second to none. Also, they have GREAT stuff, and I like the way they organize their catalogs and the online end is great as well. There have been AH's that I have had problems with in the past, and because of that, I now never even open their catalogs - those are cases of customer service issues, not shipping. Shipping is fixable.

Regarding the shipping: You could argue that if they have outgrown their shipping department's capabilities, they should hire more shipping people, or hire someone to look at the logistics involved and come up with a new plan for handling volume that perhaps they grew too fast to handle.

You could also argue that there should be efficiencies and economies of scale that result from being so large. I'm certain this is a fixable problem.

So why should the buyer care about that? Their job is to ship the items the purchaser bought to the purchaser in a timely fashion, whether its cards, fossils, wine, or whatever. It doesn't matter how big they've grown or how wonderful their stuff is. I will get my stuff from Legendary, which closed quite a bit after the Heritage auction, before I get my stuff from Heritage. IMO that's a complete fail.