SGC....winning over with customer service?

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Posted By: Dave F

Well, I just had my first experience with a submission to SGC. I will have to say the customer service involved was something I wasn't used to with "the other guys". I've never made any secrets of my preferance to PSA. However with my last couple customer service involvements with PSA along with this one to SGC...I'm THINKING of actually converting over to SGC!

It wasn't completely smooth. I sent a card to SGC under the two day service. The second day came and went, and no grade. So I called. On the phone, he apologized and said yes, this was supposed to be a two day service...but because of computer problems from Monday it didn't make it into the system for some reason. He assured me that I would have a grade by yesterday afternoon and I should call back and he'd let me know the information. It didn't take all afternoon, I had the grade posted two hours later.

Now...I'm trying to see why I shouldn't sell ALL my PSA graded cards...and use the money to start buying SGC? Anyone? Anyone?