PSA "express" service

[sycks22]

I had a 5 day turnaround seriously take 30 days.

[RedsFan1941]

this is the first i have heard about psa's poor customer service or failure to meet a deadline. your experience must be the exception rather than the rule.

[bnorth]

Originally Posted by RedsFan1941

this is the first i have heard about psa's poor customer service or failure to meet a deadline. your experience must be the exception rather than the rule.

LOL, you forgot the little sarcasm emoji at the end, I fixed it for you.

[GregMitch34]

they should have policy of refunding half your fee after 10 business days, and full refund after 15....since you are PAYING for the express service...if they want less pressure, then just charge less to begin with and make express, say, 8 days.

[RedsFan1941]

why should they do that? you've been around, you've read the complaints all these years. and yet you still paid the fee and sent them your cards. so, again, why should they do anything of the sort?

[mantlefan]

Originally Posted by RedsFan1941

why should they do that? you've been around, you've read the complaints all these years. and yet you still paid the fee and sent them your cards. so, again, why should they do anything of the sort?

+1

I don't use SGC, so I am at their mercy.

On a 5 day sub I start calling them on day 7. By day 10 they usually start giving me free subs for the delay.

[DeanH3]

I recently had an express order take 10+ business days. I called them about it and they issued me a $20 voucher for a future submission.

[Jenx34]

When do you start counting? For example, tracking showed they received my submission Friday Sept. 1st. Does that day count? Monday/holiday = no. It was just entered into their system today. Do the start ciunting today and ignore Fri, Tues and Wed?

It was a 7-day submission of 15 cards (platinum membership voucher). Just curious when they start the "clock"?

Originally Posted by mantlefan

+1
I don't use SGC, so I am at their mercy.

On a 5 day sub I start calling them on day 7. By day 10 they usually start giving me free subs for the delay.

[Johnny630]

This will continue to happen all because people want their collections to hold or increase in their value. They know psa brings the most money so they send to them. Complaining won't change a thing. Rule number one follow the money.