Quick PSA Question

[JamesGallo]

Originally Posted by japhi

They do make it pretty clear that they need you to write the service level on the box, it's in bold under shipping instructions:

http://www.psacard.com/Content/pdf/P...-To-Submit.pdf

Doesn't mean they will hit the turnaround time but I've found my orders log within a few days by following the shipping process.

YES I KNOW THEY state it, its just STUPID. No other 3rd party grading service needs this done.

Again I am aware they request it I just forgot.

Nuff said end of story I got my answer.

James G

[sycks22]

I had a 5 day service take 29 days last year. It's not a big deal that they're behind.

[japhi]

Originally Posted by JamesGallo

YES I KNOW THEY state it, its just STUPID. No other 3rd party grading service needs this done.

Again I am aware they request it I just forgot.

Nuff said end of story I got my answer.

James G

No need to lose your shit over this. For what it's worth I was kicked off the PSA boards for being critical of process, I'm by no means a PSA sycophant.

That said it does make sense to me to write the service level on the box, I can imagine they don't want to have to open a box until they are ready to process it. I imagine them opening boxes and putting them aside creates risk of theft, cards being misplaced, etc. There is probably a better way to accomplish this - they should go to some sort of waybill that can be affixed to the box.

[E93]

If it was not written on the box as they request, I can understand it not getting logged in quickly.

However, I don't think there is an excuse for advertising turn around time and then not meeting their side of the commitment, especially when they charge for accelerated speed of getting cards back. It seems very unprofessional to me - takes the "P" out of PSA in my book.

That said, I think PSA does a good job generally and I use their services.
JimB

[GoudeyGum]

Originally Posted by E93

However, I don't think there is an excuse for advertising turn around time and then not meeting their side of the commitment, especially when they charge for accelerated speed of getting cards back. It seems very unprofessional to me - takes the "P" out of PSA in my book.
JimB

Playing devil's advocate here a bit, but it does say in bold red letters at the bottom of the submission form "Turnaround time does not begin until order has been entered into the grading system". Should they enter orders into their grading system more promptly? I suppose. With that said, fantastic customer support is not something I personally put at the top of my list when choosing card grading services. When I'm hankerin' a heapin' helpin' of customer service, I will visit Sandals, Ritz Carlton, Ruth's Chris etc.....but to each their own.

[Leon]

Originally Posted by GoudeyGum

Playing devil's advocate here a bit, but it does say in bold red letters at the bottom of the submission form "Turnaround time does not begin until order has been entered into the grading system". Should they enter orders into their grading system more promptly? I suppose. With that said, fantastic customer support is not something I personally put at the top of my list when choosing card grading services. When I'm hankerin' a heapin' helpin' of customer service, I will visit Sandals, Ritz Carlton, Ruth's Chris etc.....but to each their own.

But just because they say they aren't liable for turnaround times doesn't make them exempt from upholding what they tout and charge for. Kind of like the rock hauling trucks that say on the back of them they aren't responsible for rocks falling off and breaking windshields. They still are legally responsible. The thing with PSA is that if you don't like their operations then there are different TPG's...and if they lose enough business they might actually do what they charge for. Again, I like PSA and I like Joe O....so this isn't PSA bashing at all. It's just an opinion on business practices.

I should add that I would guess PSA only says times are estimated (or not guaranteed).....but that being said (if they do say that) then they probably need to usually hit the estimated time and if not then they need to adjust their estimates, imo.

[smtjoy]

My box had the service level listed on the outside and am still waiting on them, all 3 well are over on days and still took way to long to log.

[japhi]

Originally Posted by E93

If it was not written on the box as they request, I can understand it not getting logged in quickly.

However, I don't think there is an excuse for advertising turn around time and then not meeting their side of the commitment, especially when they charge for accelerated speed of getting cards back. It seems very unprofessional to me - takes the "P" out of PSA in my book.

That said, I think PSA does a good job generally and I use their services.
JimB

This is my take as well, no excuse to take 3-5 days to log an order that was shipped properly, especially on a 2-10 day service level.