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And I too think REA did as well, or better, as could be expected under the circumstances. There is no playbook for that sort of thing. Good job by Brian and team....
__________________
Leon Luckey Last edited by Leon; 10-29-2018 at 05:11 PM. |
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Hiccups happen is business. You've handled this situation with a proactive and professional posture. Hold your chin up Brian.
Let's look forward with anticipation and positivity for the next auction. |
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so you got a catalog this year?
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At first, I thought he was bein joking/sarcastic but wasn't so sure as it went along. Though I no longer collect/bid-- as a late night person and a West Coaster, even I thought it was ridiculous how late (early) the auctions went to. Last edited by drcy; 10-29-2018 at 05:46 PM. |
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Brian that explanation and customer friendly attitude is the type of response I look for when doing any type of business with people. Great job and I look forward to bidding and possibly consigning to REA in the near future.
Thanks, Bob I. |
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I forgive but I don't forget. There were a good half-dozen items I was precluded from chasing because of the snafus. It's left a bad taste. I would expect not only an explanation of how the problem will be addressed so that it does not happen again,but also a stated policy, well in advance, as to how the auction will be handled if somehow it does. Otherwise, I'll watch from afar. Nothing personal.
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If we are to have another contest in the near future of our national existence, I predict that the dividing line will not be Mason and Dixon's but between patriotism and intelligence on the one side, and superstition, ambition and ignorance on the other. - Ulysses S. Grant, military commander, 18th US President. |
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And I'm happy for you too.
__________________
If we are to have another contest in the near future of our national existence, I predict that the dividing line will not be Mason and Dixon's but between patriotism and intelligence on the one side, and superstition, ambition and ignorance on the other. - Ulysses S. Grant, military commander, 18th US President. |
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I also wonder whether there's a way to open up an alternative avenue for bidding (via text maybe?) that can be used if the internet is down. Just a couple of thoughts. I do think it was handled well given the circumstances. |
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REA is a class act and they keep proving it in the most trying circumstances. Sorry to hear about the abusive comments hurled at them, but those are nothing compared to things I kept shouting at my computer and iPhone as I tried to increase my bids.
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