EBay seller issue

[coolshemp]

For the first time ever, a buyer has opened a return on one of my items. At question it is a postcard from the 1920's, graded by SGC as a postcard. The back says postcard. Now seller is claiming not as described, and wants a refund, stating that it is really an exhibit card, and not a post card. Therefore, he wants a refund. I am saying no because a. non-return policy and b. it was labeled by SGC as a postcard. When I called EBay she said I have it clearly listed, and he has no case. But the money is still being held in paypal pending me returning this card. Anyone ever been in these shoes? How long in limbo?

http://www.ebay.com/itm/Charley-Chas...p2047675.l2557

[swarmee]

Did you show an image of the back in the auction listing?

Claiming to not take returns on eBay is sort of a joke, though.

[coolshemp]

Thanks for replying. Clear front and back scans were available.

[drcy]

Stupid. The back says 'Post Card,' has the space for the letter, address and a box for the stamp. That by definition is a postcard.

Though something can be an Exhibit card and a postcard. They aren't mutually exclusive. Exhibit postcards.

[kmac32]

Fairly typical for postcards of this era

[coolshemp]

Thanks for weighing in, guys. I just spoke to the rep at EBay for the second time this week. He told me not to worry, that I am covered under seller protection because I was clear in my listing about the item being a postcard, and that a 3rd party (SGC) also considered it to be a postcard. The return will not be authorized and no refund issued. Sounds good, but until I see it in writing....

[Sean1125]

If you took the return and contacted SGC with your damages I am 100% sure Earl would make it right.

[drcy]

What did SGC do wrong? They labelled a postcard as a postcard.

[coolshemp]

I don't know if anyone cares about this drama anymore, but - EBay reversed it's decision to NOT refund the buyer because he appealed and escalated the claim. However, no funds were taken from my Paypal. A note was there saying that EBay refunded the buyer, and I now owe EBay 34.99. I called again, and they did say they refunded the buyer, but it was on their dime due to a computer glitch, with no more details available. He said not to worry, and that basically EBay bought the item and gave it to the buyer. Huh. As long as it doesn't come out of my pocket I guess I shouldn't care. BUT it is cool how you can squawk and get free items! Waiting to see him relist for double what I sold....

[drcy]

Many years back, I had an issue as a seller with an escrow payment deal and an expensive missing shipment on eBay. In the end, eBay admitted they were the ones who made the error (I don't recall the details, but they didn't follow one of their own rules) and they were out the money. So eBay sometimes does admit to their errors.

[danmckee]

an awful amount of time and effort. For $30, accept the return and refund the buyer. Would have saved you $5K in headaches.