Best Way of Reaching Sirius Sportscards Owner?

[griffon512]

I've called the business phone number on the site (mailbox is full) and sent an email to the business email listed (not responded to).

Does anyone know the best way of reaching the owner through personal phone, personal email, etc?

Thanks for the help.

[jjp3rd]

It’s not easy. No help, I know, but you are definitely not alone in that frustration.


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[BRoberts]

Good luck. I'm beginning to understand why he advertises a negative rate of 3.5 percent for some consignments.

[griffon512]

Originally Posted by jjp3rd

It’s not easy. No help, I know, but you are definitely not alone in that frustration.


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If you or anyone else has had any luck reaching him, how did you do it?

[theuclakid]

go to their web site and click on contact....I have had no problem the few times I have asked about a package status...he usually responds within a reasonable amount of time, and shipping of the auction winnings is prompt..just that he has so many, the amount of packages may overwhelm his PO for a few days

Bruce Perry

[griffon512]

Originally Posted by theuclakid

go to their web site and click on contact....I have had no problem the few times I have asked about a package status...he usually responds within a reasonable amount of time, and shipping of the auction winnings is prompt..just that he has so many, the amount of packages may overwhelm his PO for a few days

Bruce Perry

Thanks, I did that and got this response "Error - page not found: ContactUsConfirmation"

I tried the other business contact info options as well and they don't work. As a result, I'm hoping someone has the owner's personal contact info.

[theuclakid]

well that's not good....I hope you can contact Sirius...as I said, he (they) has always been cordial with me, and I do not consign with his auctions

Bruce Perry

[jfkheat]

I actually had someone answer the phone one Thursday night around 10-11 pm when an auction was ending. This was 3 or so years ago.

[Peter_Spaeth]

Send an email saying you have a million dollar collection you are looking to consign.

[mechanicalman]

So many auction houses. It blows my mind that some can survive with poor customer service, considering they’re essentially in the business of customer service.

[riggs336]

This worked for me: I emailed Auction Report saying, "One of your Featured Advertisers is completely unresponsive to its customers. Is this really an Advertiser you want to Feature?"
I got an email from the auction house resolving the issue the next day.
Sirius is an advertiser on the Auction Report site.

[griffon512]

Originally Posted by Peter_Spaeth

Send an email saying you have a million dollar collection you are looking to consign.

smart

[pclpads]

Win one of their auctions. Then don't pay for 60 days. You are bound to hear from them.

[55koufax]

I have been a client of theirs since day one. I have won thousands of cards on their auctions over the years and have consigned several thousand others.

In the past telephone calls are something they do not handle well at all.

That said, one of the principles is named Michael and he usually responds to me within 24 hours of emailing.

[griffon512]

took a long time, but finally heard back from them over email. thanks.

[jayshum]

Apparently their customer service has not improved. I sent multiple emails and tried calling numerous times to get information about a card in their last auction. No response to emails and no one ever answered the phone, and mailbox was full so couldn't leave a message. They potentially cost themselves money because I would have bid higher than the final bid on the card I was interested in if I could have found out what I wanted to know about it.

[AddieJoss]

No ability to leave a voicemail. I’ve tried multiple times. I’ve sent 3 emails also no reply to any. How can you consider consigning to them when they won’t reply to bidders. I won several cards in thier last auction and can’t get a reply.
Cory Weiser

[jayshum]

Originally Posted by AddieJoss

No ability to leave a voicemail. I’ve tried multiple times. I’ve sent 3 emails also no reply to any. How can you consider consigning to them when they won’t reply to bidders. I won several cards in thier last auction and can’t get a reply.
Cory Weiser

Looks like nothing has changed from a few months ago when I tried to contact them. None of their listings show card backs, and I wanted to see the back of a card that had a MC qualifier but the front was fine so I wasn't bidding on it without seeing the back. Agreed there is no way I would ever consign something with them, and even bidding on something is unlikely. Maybe a higher graded card with no qualifier would be it since I could probably assume the back would be fine.