I’m done

[Republicaninmass]

They have changed ALL turnaround times to estimated.

[conor912]

Originally Posted by Republicaninmass

They have changed ALL turnaround times to estimated.

Sounds like PSAs new slogan should be "we'll get your card back to you at some point, and when we do we'll be fairly sure it's authentic and unaltered".

Sounds like a solid offering.

[Republicaninmass]

Originally Posted by conor912

Sounds like PSAs new slogan should be "we'll get your card back to you at some point, and when we do we'll be fairly sure it's authentic and unaltered".

Sounds like a solid offering.

Or PSA/DNA " we'll failed 80% of everything, so keep resubmitting and eventually some will pass"

[chalupacollects]

Originally Posted by Republicaninmass

They have changed ALL turnaround times to estimated.

Yes that may be so.. however, you are being charged by estimated time/service levels and the argument with your credit card issuer is "they are charging me for 10 day service level, my order did not get processed for 40 days." The card issuer usually agrees with the customer especially with egregious delays such as this...remember its not like they are waiting for parts or supplies from vendors and while PSA may be able to get away with say 11-15 days on a 10 day submittal with a voucher or two to drop it, 40 days I would guess wouldn't fly and you would win, get a credit back and PSA would lose out..

If enough people do that they will change for sure as part of their credit card pricing is based on chargeback ratios... and an increase for that reason will certainly sting...

[Stampsfan]

Thanks to all for the insight. Not being a lawyer, this makes an interesting read. Essentially paying for a service (in terms of time) that they basically do not deliver on.

If the turnaround times for the "fast" service is that far out, has it made all levels behind?

Thanks for the link to the CU page, and the message from Joe O. One comment I found interesting is the following:
"We need to make sure that every person handling the collectibles are properly trained, and that training can take time."

Seriously, how hard is it to train someone on how to grade a card? Here are the 5, 10, or 15 things we look at (I have no idea), and here are the tools we supply you to do this. I think putting a Big Mac might be slightly less complicated.

I can only take a perspective from what I do for a living, which is IT system deployment and implementation. It's not like these folks are being trained on the latest SAP release, or an Oracle Financials system implementation.

[BabyRuth]

My experience with PSA - submitted a 1967 Planet of the Apes pack in unbelievable Gem Mint shape - it came back in a PSA 8 holder with a nice big tear in one of the corners. The slabbing of the pack reduced the value by 75%.
What a deal!!!!
I have never dealt with their professional services after that incident.

I also don't understand the fascination with PSA. How nice of a card can we stick in our holder and throw a "1" on the slab. Who needs 'em. My business all goes to SGC. Much more realistic grades.

[bobbyw8469]

Yes...their treatment of their customers is definitely making me rethink using them in the near future. I know I got the group sub going on, but damn. I really don't like how they are treating people.

[Johnny630]

In my opinion people use PSA for one major reason that being resale value. Until their prodcut, aka slabbed product, takes a hit in future sales I see nothing changing. I believe they have hired a bunch of new graders, many of which do not know vintage or have yet to learn it. Hopefully things will improve. It will take time. Another cycle to go through. I'm in it for the long run so I just roll with the punches. Maybe next year it will only take one or two times for them to grade vintage properly.

John Marsili

[SAllen2556]

Relax. I have received word that PSA is actively training new recruits as we speak. And as soon as the new season of "Blue's Clues" ends, they promise to pick up the pace.

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[frankbmd]

Originally Posted by Stampsfan

Thanks to all for the insight. Not being a lawyer, this makes an interesting read. Essentially paying for a service (in terms of time) that they basically do not deliver on.

If the turnaround times for the "fast" service is that far out, has it made all levels behind?

Thanks for the link to the CU page, and the message from Joe O. One comment I found interesting is the following:
"We need to make sure that every person handling the collectibles are properly trained, and that training can take time."

Seriously, how hard is it to train someone on how to grade a card? Here are the 5, 10, or 15 things we look at (I have no idea), and here are the tools we supply you to do this. I think putting a Big Mac might be slightly less complicated.

I can only take a perspective from what I do for a living, which is IT system deployment and implementation. It's not like these folks are being trained on the latest SAP release, or an Oracle Financials system implementation.

Internal Memo from Joe O:

Due to our backlog of items to be graded, graders lunch breaks are being temporarily suspended until we catch up. However, to be humane, big macs will now be served in the grading room. Remember the appropriate grade reductions for sauce, cheese and onions on the cards you are grading.

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BM 2.jpeg

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BM3.jpeg

[CrackaJackKid]

I got told a new one today...apparently your turnaround time doesn’t start till 24hrs after they enter it in their system. They have always told me it had started once entered in the system. Just another excuse to get a extra day outta ya.

[MULLINS5]

I received a phone call at 10PM EST one night from someone at PSA who chewed me out over a post I made on their forum about a questionable Gretzky auto. The person who laid me out said that Joe Orlando read the post and banned me for it. That's cool, no worries, but the call was unprofessional and unnecessary. When the phone rang that late my first reaction was that something bad happened to someone in my family. I really shouldn't give them another cent but, to me, aesthetically PSA's cases are perfect. I send cards every month - and they're always late to log in and pop. I'm in no hurry, so it doesn't really bother me.

[nsaddict]

That took a lot of balls on their part! Can you imagine what would have happened if you took Joe’s hair brush and tooth whitener? Unprofessional is an understatement! That company stock drop must be getting to him?