Heritage Auctions winnings...Where are they?

[BrandonG]

Originally Posted by byrone

Received my items on Thursday, and I am in Canada.

Haha gee thanks Brian...I'm in California only a few states away from Texas. I plan on reselling a few things and was hoping for Holiday purchases, this is cutting it too close.

[keithsky]

I paid with Paypal the next day and I still have not received my item either. Plenty of time since the auction ended to get items out especially since some of us like me paid the next day. You got your money ship my item. Why is there a hold on it.

[Runscott]

I had a small win paid for with Paypal on the 12th that was shipped on the 21st (9 days). Should arrive on Monday.

Sent a cashier's check to them priority on the 15th for a larger win and heard nothing. I understand a holiday lag, but it's a bit disappointing that they haven't sent an email indicating they have shipped.

I look at it this way - they make a big deal about payment being due upon receipt of invoice, so I do my end of the deal. Result: they just sit on my payment. If they can't take my $28,000 cashier's check seriously, the next one will go to a different auction house.

I'm wishing I had saved more to spend with SCP and Legendary.

[Ulidia]

I won two (not overly expensive) items at the auction. As an overseas bidder, I had a few issues that I sought clarification for regarding payment and shipping but my post-auction emails have not had a response.

As a result, I've resorted to paying via paypalm simply to settle the invoice but am in a certain amount of "limbo" until they get back to me on shipping issues.


For what it's worth, I liked their auction and was very pleased with the prices of the two items I won. I'm assuming the after-sales service has been impacted by the holiday period but, as not having bid with HA before, I don't know.

[vintagebrett]

The last time I purchased an item from a Heritage auction I paid with the instant transfer option. It still took 21 days for them to ship the item. Haven't placed a bid with them since.

[perezfan]

Same experiences here... they take (by far) the longest of any of the major auction houses to ship.

[keithsky]

I feel if you as an auction company want my payment within a few days after the auction then you as an auction company better ship my item out just as fast. If your shipping department can't do that hire more people. You make enough on BP and over priced shipping charges to be able to afford it. Why should I wait 2 weeks to receive my item when you have payment within a couple days or the same day if paying by credit card or instant payment.

[kneerat]

Hello,

I apologize for any problems any of our clients may have faced in the shipping process. If anybody is having shipping issues, please email me directly and I will be pleased to look into it and help to expedite your shipment.

[margoaepi]

I just spoke to someone there and was told it would likely be shipped out tomorrow. The whole point of me paying via paypal was because I thought it would make shipment quicker. I guess I was wrong.

[Runscott]

Originally Posted by kneerat

Hello,

I apologize for any problems any of our clients may have faced in the shipping process. If anybody is having shipping issues, please email me directly and I will be pleased to look into it and help to expedite your shipment.

Thanks Chris, I just got an email this morning from Heritage with a very satisfactory resolution to my shipping issues.

[mschwade]

Originally Posted by BrandonG

Haha gee thanks Brian...I'm in California only a few states away from Texas. I plan on reselling a few things and was hoping for Holiday purchases, this is cutting it too close.

Did any of you happen to win the Gehrig business card in hopes of reselling? PM if you did or email me.. mschwade@gmail.com

[bobbyw8469]

Has anyone received their winnings from Goodwin & Co?? I tried to call Bill's phone number but his mailbox is full and he is not taking any calls. That is not good when you can't get ahold of an auction house.....

[Runscott]

Originally Posted by bobbyw8469

Has anyone received their winnings from Goodwin & Co?? I tried to call Bill's phone number but his mailbox is full and he is not taking any calls. That is not good when you can't get ahold of an auction house.....

Might be a worthwhile project to rate the various auction houses based on characteristics such as shipping, customer service, responsiveness, accuracy of descriptions, etc. I'm saving my own data in a spreadsheet and plan to give all of them a chance. I will probably even purchase something small from Heritage in the future, just to see if the recent service was a fluke. But no way I'm tying up my Fall goodies budget with them again - that was a really dumb mistake.

[Runscott]

Update: Just got an email from a representative at Heritage, he apologizes and will make sure that the items that they received payment for on the 18th, are going to be shipped "as soon as possible."

An even better email: I have finally been outbid on the other Heritage auction that I was still active in. Sweet.