I’m done

[Snapolit1]

Originally Posted by ullmandds

Ive only submitted to psa at the national...same day service...was satisfied each time...and always cards for resale. Most cards i buy are already graded. For my collection sgc is preferred.

The fact psa is “stealing” peoples money by not delivering advertised service is bs.

I cant think of any orher aspect of life where this would be tolerated??

If they say clearly that cannot guarantee shipping times and can only do their best essentially, they can take 12 months to return the card to you. NOt providing any guarantee of anything.
Having said that, my last submission to them will be my last for a loooooong time.

[Republicaninmass]

They don't charge your credit card until their work is completed. I wish other vendors did the same. Just playing devils advocate. I was hoping for GRADES before this weekend and I don't even have them LOGGED!

[ullmandds]

You guys can justify their tactics anyway you want! As has been stated if they cannot guarantee what they are offering for a given price than they should not offer these services. If you send a card in for three day turnaround it takes them a month they should refund you the difference.

[ullmandds]

I realize they no longer offer the service but I remember when dominos pizza, I think, guaranteed delivery in 30 minutes or less. I’m guessing you would not be satisfied if that pizza came one month later?

[Republicaninmass]

Originally Posted by ullmandds

I realize they no longer offer the service but I remember when dominos pizza, I think, guaranteed delivery in 30 minutes or less. I’m guessing you would not be satisfied if that pizza came one month later?

Even when it came in 30 min or less, it tasted like it was a month old!

[ullmandds]

Originally Posted by Republicaninmass

Even when it came in 30 min or less, it tasted like it was a month old!

haha...that was the old recipe!!!

[bbcard1]

I strongly prefer PSA over SGC and Beckett. It is much easier to break the cards out of their slabs.

[RichardSimon]

Not a card but what I do when I get an item in a PSA holder that is for my personal collection.

[Forever Young]

They will be PSA authenticated, no doubt.

[calvindog]

Originally Posted by Snapolit1

If they say clearly that cannot guarantee shipping times and can only do their best essentially, they can take 12 months to return the card to you. NOt providing any guarantee of anything.
Having said that, my last submission to them will be my last for a loooooong time.

You can't rightly charge people for expedited service, complete the service at a lower speed level and then claim "we don't guarantee anything" -- and not even refund the difference in price. Basically you're paying extra money with the hope that the cards get returned quicker. But you have zero guarantee. And they know this and still take the higher fees.

If any company was deserving of a class action suit, PSA is it.

[rainier2004]

Originally Posted by calvindog

You can't rightly charge people for expedited service, complete the service at a lower speed level and then claim "we don't guarantee anything" -- and not even refund the difference in price. Basically you're paying extra money with the hope that the cards get returned quicker. But you have zero guarantee. And they know this and still take the higher fees.

If any company was deserving of a class action suit, PSA is it.

Let do it...I agree.

[Exhibitman]

I haven't researched the law yet but it seems to me that if you continue to offer the public a service you know you cannot possibly fulfill, you are committing some kind of consumer fraud even if the fine print in your contract says you don't guarantee timing. I'd report the mess to the California Attorney General's office and see if they can investigate it.

The collapse of PSA's scheduling doesn't impact their on-site activity. They will be doing express grading at the Long Beach show on site in two weeks. I guess rustling up new $50+ fees is more important than clearing the backlog of existing customer orders.

[rainier2004]

So we all know Adam and Jeff are intelligent lawyers...and there isn't a thing I could argue with either.

Every time I have paid for a service in any other business and they were late, a representative for said business has apologized and attempted to make things rights offering a discount, future discount or something until I was satisfied which usually continues the business relationship as they were accountable.

But PSA...like Adam said, instead of working on the backlog they are just accepting more work. They cannot perform the function that people are paying for and know it but just act like its not their problem. I bet if everyone stopped sending in submissions for a month it would get their attention. I guess I just winder why anyone tolerates this? Their "standards" change and standards shouldn't change...that's why they are standards. They just grade vintage like shit compared to SGC who has their own problems. Us consumers do have a voice and every time you submit to them to use your voice and vote. We are smart enough as a community to fix this...PSA sucks.

S Suckow

[calvindog]

It's almost unfathomable that this is a public company. They really do need a high profile black eye to wake them up. I can't imagine their board members are aware of the garbage that is going on over there. Can you imagine if Boeing told their shareholders, "we can't get these plane orders fulfilled because we're really just getting slammed with so many orders." Heads would roll.

But CLCT just continues to take money in that they don't earn with the promise to deliver cards in approximately x number of days -- and rarely if ever delivers. And now they're accepting packages but not logging them in as accepted orders to start the clock on their promised time for grading, just to buy themselves more time. I'm telling you, a class action would be a slam dunk.

[Leon]

All of you guys are saying and asking questions and they all have one answer. MONEY

Why do collectors put up with it? MONEY (they feel they get more by using them)

Why does PSA keep doing it? MONEY (see top answer as to why)

It really is a circular question with the same answer each time. Ethics aside , I actually don't blame them. This is a capitalist society and as long as they can do it and not get ensnared legally for doing it, why not?

Just playing a bit of devil's advocate here. BTW, I think we do have a lawyer or two on the board who have some experience in class action suits.

.