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  #11  
Old 01-25-2018, 05:20 PM
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ullmandds ullmandds is offline
pete ullman
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Sounds a little like net neutrality??
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  #12  
Old 01-26-2018, 07:01 AM
deeg23 deeg23 is offline
De.rek Gre.nce
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Quote:
Originally Posted by shagrotn77 View Post
Business, like everything else in life, is about setting expectations. And PSA does not do a good job of this. If my business were backlogged because of a major move, I would send out a mass email to my customers alerting them that there will be delays and apologizing for any inconvenience. My goodness, this is Business 101. Instead, they act it's business as usual and make you wait 45 minutes if you want to speak to someone in customer service. I just don't get it.
There is an app called StockX where it is like the stock market, but for shoes. As a seller, you ship the shoes to them to authenticate and then they forward to the end customer. They were pretty backed up over the holidays and it was taking about 2 weeks for people to get their shoes (I think they quote just a few days). I think the CEO sent about 3 mass emails over the span of a month or so apologizing for the delays and that they were working around the clock to get orders shipped. AND THEN on top of that they ended ended up sending me a $20 coupon to use on a future purchase because I ordered a pair of shoes that came late. I didnít even complain or anything. They just sent it to me. I was thoroughly impressed with their handling of that situation and sounds like PSA should take note!!
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  #13  
Old 01-26-2018, 07:38 AM
NYYFan63 NYYFan63 is offline
Ro.b Gui.1fo.y1e
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I sent a 25 card 30-day order of some post war cards around Thanksgiving. It was delivered to PSA on November 24th, processed into their system on 12/5 and I got notice Wednesday evening my grades were available to review. They shipped the cards out last night.


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  #14  
Old 01-26-2018, 07:51 AM
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Kzoo Kzoo is offline
Matt
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Default my order

I had two 'approximately 20 day turnaround' orders logged into their system on 12/5 and didn't get grades posted until around 35 business days later. Usually they're within a day of they're approximate turnaround times.
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  #15  
Old 01-26-2018, 05:54 PM
luciobar1980 luciobar1980 is offline
Lucio Barbarino
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I was hoping for an update tonight (friday), but alas...
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  #16  
Old 01-30-2018, 11:19 PM
luciobar1980 luciobar1980 is offline
Lucio Barbarino
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Geez, still nothin'.
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  #17  
Old 02-03-2018, 06:54 AM
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Ben W.
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I got an email from Nicholas saying they are 3 weeks behind entering the orders...even with express orders.
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  #18  
Old 02-03-2018, 07:56 AM
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Jeffrey Lichtman
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Quote:
Originally Posted by bswhiten View Post
I got an email from Nicholas saying they are 3 weeks behind entering the orders...even with express orders.
It's a bizarre mindset for a public company to receive a package on day 1 and not "enter" it into the system for a week -- and only then start counting the days for the type of order submitted. Very simple way to fix this mess: hire more people. Why won't they simply hire more people?
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  #19  
Old 02-03-2018, 01:35 PM
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Peter_Spaeth Peter_Spaeth is offline
Peter Spaeth
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PSA must not be facing any significant competition is my take on things. People would rather wait a long time for PSA grades than use the other services.
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Last edited by Peter_Spaeth; 02-03-2018 at 01:35 PM.
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  #20  
Old 02-03-2018, 01:50 PM
Tennis13 Tennis13 is offline
Scott ku.rtis
 
Join Date: Jan 2016
Location: Princeton, NJ
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Quote:
Originally Posted by deeg23 View Post
There is an app called StockX where it is like the stock market, but for shoes. As a seller, you ship the shoes to them to authenticate and then they forward to the end customer. They were pretty backed up over the holidays and it was taking about 2 weeks for people to get their shoes (I think they quote just a few days). I think the CEO sent about 3 mass emails over the span of a month or so apologizing for the delays and that they were working around the clock to get orders shipped. AND THEN on top of that they ended ended up sending me a $20 coupon to use on a future purchase because I ordered a pair of shoes that came late. I didnít even complain or anything. They just sent it to me. I was thoroughly impressed with their handling of that situation and sounds like PSA should take note!!
Unfortunately, way different market environment than PSA. PSA is a quasi Monopoly -- more of a differentiated oligopoly -- you should set your expectations around Comcast/Gas Company/Airline when thinking about what PSA will do. Unfortunately.
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