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#41
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T206's Graded low-mid 219/520 T201's SGC/PSA 2-5 50/50 T202's SGC/PSA 2-5 10/132 1938 Goudey Graded VG range 37/48 |
#42
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Brian |
#43
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Sad to see this thread when I woke up today.
Also, as someone who works for an Internet company (and has for the past decade), it always surprises me that folks think the "best approach" to dealing with customer service issues is to jump to social media to vent their frustrations and share their experiences vs. simply picking up the phone and calling. Alas. I think all companies make mistakes, and I am usually willing to give any company a one-time free pass. You've made a different decision, Frank, which is your prerogative. From my perspective, I have consigned to (nearly every?) one of Al's auctions since the inaugural one many years ago. I consider Al to be both honest and hard-working. I have also spent many thousands of dollars across LotG auctions over the past few years, and always revel in amazement at some of the cool items that Al unearths and researchs to benefit the hobby and his consignors. I consider him to be one of the good guys of the hobby, echoing what many others have said here. I don't think any AH will ever have a 100% satisfaction rate, and I'm sorry that you're unhappy with your experience. But I think it is important to note that your experience is a snowflake, compared to the blizzard of kudos that Al, Jeff and LotG continue to receive. Marc |
#44
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and 1 more vote for Al is a stand up guy and does everything in his power to make things right.... from personal experience and stuff does happen.
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toledo_mudhen Lonnie Nagel |
#45
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If someone received a lot he neither won nor paid for, he must return it. Al should have gotten a call from him the same day the cards were received.
Al is a stand up guy and the best in the business. The person who received the wrong lot apparently isn't. It wasn't a free gift. |
#46
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Considering that the only AH I have ever received a package from in less than a week has been Sterling I personally think that the OP came here to slander Al, Jeff, and LOTG and should be liable for that. In the amount of time that this issue was handled in I am sure any of us would have been happy especially since its one of the larger Auction Houses. Does eBay not take just as long to settle a issue like this? The OP is probably pissed he didn't get the lot so he could resubmit for grade bumps and make money.
I consigned some cards to Sterling before Lee came to ownership. A tougher card was lost during the grading and it took almost 30 days to settle up. I allowed the AH to take every step possible to track the card down before I was contacted and just paid outright for the card based on market value. Now I could have came here and said all kinds of bad stuff but I can guarantee this is the first in 7 years this has ever been mentioned here. What I am saying is the OP and I will never have a transaction, and I truly hope LOTG auctions takes a stand since they did make it right in a timely professional manner.
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Andrew Member since 2009 KCCO |
#47
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Andrew Member since 2009 KCCO |
#48
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I sell groups of T206 cards on eBay every few years — I run up the mountain and then I sell, sell, sell. It’s apparently how I collect, I guess.
Anyway, when I sold a bunch of T206s on eBay this past summer, I have to say that the tone of the buyers was much different than it used to be. In addition, for the first time ever, I had two cases opened against me - one by a guy who was intent on a refund while also getting to keep my card (I won that case); and another by a guy who said a Beckett case cracked in shipping (I asked him to return the card for a full refund, he didn’t, he opened a case against me to ask for a partial refund and to get to keep the card - I settled that one, but have to say the evidence that the case cracked in shipping was not a compelling one). Buyers seem to be jumping for help from third parties and social networks before trying to reasonably address easily resolved disputes. I have a whole new appreciation for what even the best auction houses must go through. Definitely not an easy gig. It would take outright fraud for me to air such grievances here. Having said that, we live in the Yelp! world, with Amazon reviewers, and TripAdvisor experiences. That’s why these threads are so important today — you can leave a bad review, but if you have a great reputation this community will come immediately to defend you. If other collectors came out of the webisphere to share similar stories of lost shipments and delayed refunds, a different pattern would emerge than we’ve seen here. |
#49
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....it always surprises me that folks think the "best approach" to dealing with customer service issues is to jump to social media to vent their frustrations and share their experiences
I don't even know Al, but couldn't agree more with the above statement. |
#50
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Just don't try it the other way around.
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