Update on PWCC Bid Monitoring Program

[swarmee]

Originally Posted by Peter_Spaeth

"As of April 1, 2017 PWCC places blocks on any user ID that has more than 10 bid cancellations in the past six months."

Uh...ok. Eddie, you must be mistaken.

Depends on how literally you take news coming out that day... ;-)
But they have told us since they can't see the bidder info when they're logged in, they require us to do the research for them. They probably should have written "PWCC places blocks on any known user ID". Or they could just keep a different browser open and look it up themselves? Or work with eBay to make bid retractions visible to sellers? Or have eBay create an automatic block against those bidders? Or just stop holding auctions?

[Peter_Spaeth]

Originally Posted by swarmee

Depends on how literally you take news coming out that day... ;-)
But they have told us since they can't see the bidder info when they're logged in, they require us to do the research for them. They probably should have written "PWCC places blocks on any known user ID". Or they could just keep a different browser open and look it up themselves? Or work with eBay to make bid retractions visible to sellers? Or have eBay create an automatic block against those bidders? Or just stop holding auctions?

What happened to the new hire whose job was to monitor auctions or whatever?

Ah here it is.
"First, we hired a full-time customer service and bid monitoring representative. Her job is to promptly answer email, phone calls, and review bid activity on our auctions. She takes action on all notifications of bid retractions that we receive from eBay real time as well as spot checks our listings for bidders with a high number of bid retractions, zero-feedback bidders, and low-feedback bidders. I am also assisting in this process. She started working with PWCC in the second week of January and is now fully engaged in her role in monitoring auctions."

[irv]

Originally Posted by Peter_Spaeth

What happened to the new hire whose job was to monitor auctions or whatever?

Ah here it is.
"First, we hired a full-time customer service and bid monitoring representative. Her job is to promptly answer email, phone calls, and review bid activity on our auctions. She takes action on all notifications of bid retractions that we receive from eBay real time as well as spot checks our listings for bidders with a high number of bid retractions, zero-feedback bidders, and low-feedback bidders. I am also assisting in this process. She started working with PWCC in the second week of January and is now fully engaged in her role in monitoring auctions."

I was quite surprised that the info they printed late last year about about bid retractions, shill bidding and the other one I can't currently think of, was also written the year before, and from what I remember, a year or 2 before that as well.

I was fairly new here and thought that was great of them to do but to my chagrin, I seen their promises were nothing new nor had anything changed.

[bigfish]

Originally Posted by Peter_Spaeth

What happened to the new hire whose job was to monitor auctions or whatever?

Ah here it is.
"First, we hired a full-time customer service and bid monitoring representative. Her job is to promptly answer email, phone calls, and review bid activity on our auctions. She takes action on all notifications of bid retractions that we receive from eBay real time as well as spot checks our listings for bidders with a high number of bid retractions, zero-feedback bidders, and low-feedback bidders. I am also assisting in this process. She started working with PWCC in the second week of January and is now fully engaged in her role in monitoring auctions."

Great question...

[Republicaninmass]

Originally Posted by bigfish

Great question...

Must have run off with Probstein's Wes Spece

[bigfish]

Why don't they start a bidder mentoring program?

[HRBAKER]

Maybe we just have several bidders who can't quite decide which Jordan card they really want.

[slidekellyslide]

~ crickets~

[D.P.Johnson]

Originally Posted by bigfish

Great question...

I thought the new hire turned out to be his wife???

Then again, maybe neither nor or either or...

[Brent Huigens]

Originally Posted by D.P.Johnson

I thought the new hire turned out to be his wife???

Then again, maybe neither nor or either or...

I am indeed Brent's wife, Betsy; Brent and I jointly own and manage PWCC Auctions. I am not the person responsible for the day-to-day policing our bidding environment. We hired a full-time Customer Service Representative, Melody, who is responsible for answering phones, responding to our emails, and reviewing bidding and implementing PWCC policy. I assist Melody as needed and communicate our data to eBay for their action.

For those of you who have called our PWCC phone number, you have likely spoken to Melody.

Betsy Huigens
PWCC Auctions, LLC

[CMIZ5290]

Originally Posted by D.P.Johnson

I thought the new hire turned out to be his wife???

Then again, maybe neither nor or either or...

Brent and his wife have worked together for many years. You should not turn this into something otherwise.....

[Peter_Spaeth]

Originally Posted by swarmee

Depends on how literally you take news coming out that day... ;-)
But they have told us since they can't see the bidder info when they're logged in, they require us to do the research for them. They probably should have written "PWCC places blocks on any known user ID". Or they could just keep a different browser open and look it up themselves? Or work with eBay to make bid retractions visible to sellers? Or have eBay create an automatic block against those bidders? Or just stop holding auctions?

To quote Robin Williams in Aladdin:
""There are a few exceptions, a few provisos, and a couple of quid pro quos."