SGC Moving Update

[Leon]

As some might know SGC grading is currently moving offices. I spoke with Michael Goldberg, from SGC, this morning about it. They want to assure everyone that there are no issues and this is a normal business situation that will be better for them as a company. They are not behind on their grading, I am told. ....Here is a message from them which I am happily posting on their behalf-

SGC Moving Update

Over the course of the next few days (10/26/12 to 11/1/12), we will be moving our company to a new location about 30 minutes/25 miles from our existing Parsippany location.

There are many reasons we decided to make this move. Mainly, by reducing our overhead we will to be able to invest significantly in major improvements to our website, data entry system, registry, population report, holders/labels as well as development of other products & services we hope to offer in the future.

Our new physical and mailing address is:

SGC
8-E Easy Street
Bound Brook NJ 08805

Our existing phone number and fax numbers will remain the same after 11/1/2012, but from 10/26/2012 until 11/1/2012 please use the following phone & fax numbers:

Phone: 732-893-1888 (Temporary)
Fax: 732-893-1898 (Temporary)

We do not expect delays in processing and completing orders as everyone has been working diligently to keep ahead due to the impending move. Our customers are very important to us, so if there are any delay issues, please contact us and we will work to ensure satisfaction.

Also, we are trying to complete the move before the arrival of the impending hurricane/storm, but please keep in mind that during the moving period there may be weather related outages to our website and registry.

We hope to have the majority of our business services up and running within the next 48 hours and appreciate your patience and understanding during this period.

Thank you!

SGC





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[aaroncc]

Didnt realize Michael Goldberg still worked for SGC?

[cozmokramer]

Improvements would be good... but to holders/labels...

...a change to the look of the holders and/or flips may cause many to have to submit for reholdering for consistency purposes.

[glynparson]

has been back, mostly behind the scenes for a while. One of their few positives from last year in my opinion.

[Leon]

My understanding is that Michael has been there for the last few months on a consulting (but seems like regular work otherwise) basis. I believe he and the management are working towards a permanent position for him. That's all I know on that subject.

[CobbSpikedMe]

Wow, Bound Brook is down the road from me. Maybe I could drive over submissions and pick them up in person now. I wonder if they are hiring?



.

[smtjoy]

Originally Posted by cozmokramer

Improvements would be good... but to holders/labels...

...a change to the look of the holders and/or flips may cause many to have to submit for reholdering for consistency purposes.

From what I heard they were looking at a new supplier of plastic for their slabs with the ultimate goal of making their standard slab look the same but reduce the thickness.

I know the new deeper holder (same thickness as the current standard stabs) is excellent and while most cards for it are modern is a big improvement over the PSA deep slab or anything on the market. I really like how they did it, here is a modern example, you can tell its deeper by looking at the groves on the back-

[frankbmd]

They must be doing well, as they are moving to Easy Street.

[Ladder7]

That other tpg moved to Sleazy St long ago.

[MMarvelli]

I would feel a bit better about the move if between SCG and USPS one of the two knew where my cards are!

Originally Posted by CobbSpikedMe

I wonder if they are hiring?



.

Been wanting that job for a few yrs now. Someday possibly?

[JSteele]

Indeed. I've got a handful that I want to send in on their $7 special, but with the address change and Frankenstorm, I don't get a warm fuzzy about it.

Originally Posted by MMarvelli

I would feel a bit better about the move if between SCG and USPS one of the two knew where my cards are!

[t206hound]

Originally Posted by JSteele

Indeed. I've got a handful that I want to send in on their $7 special, but with the address change and Frankenstorm, I don't get a warm fuzzy about it.

I sent in a nice large shipment Wednesday to the old address... should be there today. Wasn't really happy to hear about the address change AFTER I shipped.

[familytoad]

I have a small sub at SGC.
They arrived in Parsippany last week.
I sure hope the cards on site (not just mine, but everyone's) are going to be kept dry and all the SGC folks are kept safe...cards are replaceable even if no one wants to go through that hassle.

Best wishes SGC!

[WillowGrove]

It's kind of weird that they moved to Bound Brook, NJ which is a low lying area that is prone to flooding during heavy rains...and their move was scheduled as a storm is coming.

Hope everyone and everything will be safe.

And happy to hear Michael is back. good guy.



Peter

[CobbSpikedMe]

Peter,

I was surprised to hear they went for Bound Brook too. They must have gotten a heck of deal with rent. Hopefully they aren't near the flood zones too. It's almost a certainty Bound Brook will flood with this storm.

AndyH

.

[x2drich2000]

While it is true that the downtown area of Bound Brook is subject to constant flooding with heavy rains, I don't think the new offices will see much if any flooding. For anyone local, it looks like the new address is behind the UPS facility. On the other hand, the new offices should only be about 2 miles from the local minor league stadium.


Photo taken last year after Irene

DJ

P.S. Any chance SGC will give us a "welcome to the neighborhood" walk in special?

[kmac32]

See this week will be the first annual NYC/SGC prewar cardboard boat regatta starting when "Sandy" hist the shore.

[Goldberg]

Due to severe weather in our area we will be closed for business tomorrow, Monday, 10/29/2012.

We are still in the process of completing the move to our new location in Bound Brook, New Jersey.

During this period, some features of our website are unavailable. These include access to the online submission form/submission status, population report and editing Registry sets. These features should hopefully be available on Tuesday 10/30 or by Wednesday 10/31.

For any questions that can't wait until Wednesday 10/31, please PM me directly through the Net54 Forum or contact Earl Johnson (user name - Earlsworld) or SGC Staff (user name - SGC) through the SGC message board.

We apologize for any inconvenience, and appreciate your continued patience and understanding.

Michael Goldberg
SGC

PS - For those that are wondering, I am currently back at SGC on a consulting basis. I have been working behind the scenes and at major shows to help contribute to our customers' satisfaction, and the continued growth & success of our company. Thanks to all for the kind words.

[Goldberg]

We are still getting all of our mail from all shipping companies and the USPS, although we may be behind a few days due to the move and the upcoming severe weather.

We plan to handle the orders in an expedited fashion to account for any processing delays.

If you have any concerns please call Earl Johnson, Bill Cengeri or myself at the office on Wednesday or thereafter and we be happy to speak with you.

Thank you for your understanding.

Michael Goldberg
SGC

[lancemountain]

I have two submissions at SGC...one was showing on the website before it crashed and one was never loaded. It's been over ten days so I will say here that I am quite concerned over that second invoice.

I think it's amazing that SGC did not announce they were moving. It's obvious they still wanted the sales but at what cost on their end? Really crappy on their part. Guess they will just simply blame the hurricane instead of NOT telling us collectors that they were moving facilities and submissions would be delayed

[Goldberg]

Originally Posted by lancemountain

I have two submissions at SGC...one was showing on the website before it crashed and one was never loaded. It's been over ten days so I will say here that I am quite concerned over that second invoice.

I think it's amazing that SGC did not announce they were moving. It's obvious they still wanted the sales but at what cost on their end? Really crappy on their part. Guess they will just simply blame the hurricane instead of NOT telling us collectors that they were moving facilities and submissions would be delayed

PM sent

[botn]

I made 2 submissions as well. One is a Next Day and the other is a Wild Card Special. They were received on 10/24. The Next Day was entered but the Wild Card was not. I did not notice there was an announcement of their moving or I would submitted another time. I would complain but I need them more than they need me. I am sure they will get everything straightened out.

[Goldberg]

Originally Posted by botn

I made 2 submissions as well. One is a Next Day and the other is a Wild Card Special. They were received on 10/24. The Next Day was entered but the Wild Card was not. I did not notice there was an announcement of their moving or I would submitted another time. I would complain but I need them more than they need me. I am sure they will get everything straightened out.

PM Sent

[bigtrain]

Moving closer to me. Now just twenty minutes away. Easy Street is in an industrial park just off Route 22 and nowhere near the downtown that has been subject to some devastating flooding in the past.

[HOF Auto Rookies]

Originally Posted by t206hound

I sent in a nice large shipment Wednesday to the old address... should be there today. Wasn't really happy to hear about the address change AFTER I shipped.

+1 I hear ya

[Leon]

Originally Posted by HOF Auto Rookies

+1 I hear ya

I spoke with Michael just a few minutes ago. All packages ARE being delivered to the old and new addresses. They are being cared for as they always have been, which is good. They couldn't mention the move previously due to some unforeseen issues with the phone company and their scheduling. I am confident everything will be fine. SGC is taking care to get orders out in a timely manner too. Michael told me that are actually ahead of schedule on the orders they have in house. I think if we give them a few days to a week, and let the storm get out of the way, everything will be fine. I do have an emergency (cell) number for Michael so if anyone has an absolute emergency please PM me. However, if you are just looking for a package that was sent we should give them a day or two to let the storm pass by.

[familytoad]

Here's to hoping that shipping around some cardboard doesn't qualify to anyone as an emergency...

Best wishes to all in the path of the storm.

If disaster hits, it's likely to involve more than just cardboard. Hopefully Sandy spares lives and property...but that's never up to us.

[kmac32]

Hopefully they won't be soaking any cards.:-)

[t206hound]

I sent mine registered mail; looks like a "notice" was left that they've arrived today.

[Goldberg]

Due to the severe weather we experienced and the ongoing power outages across New Jersey, SGC's old and new offices (Parsippany & Bound Brook) are not back open for business yet.

Also, some features of our website are still not working as the servers were affected by the power outages. These features include pop report access, submission status, online submissions and editing registry sets. We are working to get these features back up as soon as possible.

We do apologize for any inconvenience to our customers, and hope to reopen the offices and complete our move ASAP.

If anyone has a specific concern that can't wait until we are reopened for business, please PM me through this message board and I will respond ASAP.

We wish all of our customers & board members (and their families), as well as all of the disaster relief employees, a safe recovery period.

Thank you for your continued patience and understanding.

Michael Goldberg
SGC

[Exhibitman]

Thanks for the update; take care.

[alanu]

Michael,

Thank you for the updates. I had a submission I was wondering about, but you've answered my questions.

-Alan

[glynparson]

shows us why he is so important to SGC. Michael you are awesome at customer service, I hope Dave gave you a BIG raise you deserve it.

[t206hound]

I've got a rather large and (at least for me) valuable package sitting at the Parsippany Post Office. I know that there are big time issues in Jersey, but it is unsettling to see this status on the USPS website: "Notice Left (Business Closed)."

This is the second notice listed in the tracking (the first on Monday, the second yesterday)... I don't know if anyone else has the same issue. I'm assuming that SGC still wasn't open today. I'll try calling tomorrow AM.

[tennisguy]

I can understand your concern. I hope you get an update ASAP.

[MMarvelli]

My cards are sitting in the Post Office as well, and have been for some time. I have left several calls, starting last Friday, with SGC just asking what their timing is to pick them up so that I know it is in their hands. I prefer them sitting at SGC rather than in the PO. I have not heard a thing back from them. They have been quite good at posting here telling everyone not to worry, but it remains unsettling and frustrating with no return calls and no real info given here on Net54, other than everything will be back to normal Wednesday. My calendar says Wednesday has passed...

[Leon]

I will get updates as much as possible for you guys from SGC, tomorrow earlier a.m., if we haven't heard something by then.

[Goldberg]

Originally Posted by t206hound

I've got a rather large and (at least for me) valuable package sitting at the Parsippany Post Office. I know that there are big time issues in Jersey, but it is unsettling to see this status on the USPS website: "Notice Left (Business Closed)."

This is the second notice listed in the tracking (the first on Monday, the second yesterday)... I don't know if anyone else has the same issue. I'm assuming that SGC still wasn't open today. I'll try calling tomorrow AM.

PM sent

[Goldberg]

Originally Posted by MMarvelli

My cards are sitting in the Post Office as well, and have been for some time. I have left several calls, starting last Friday, with SGC just asking what their timing is to pick them up so that I know it is in their hands. I prefer them sitting at SGC rather than in the PO. I have not heard a thing back from them. They have been quite good at posting here telling everyone not to worry, but it remains unsettling and frustrating with no return calls and no real info given here on Net54, other than everything will be back to normal Wednesday. My calendar says Wednesday has passed...

PM Sent

[Goldberg]

Hi everyone. After being without cable/internet/cellular service since last night and just getting it back now, I wanted to bring everyone up to speed as to our company status.

All of us at SGC want to send out our best wishes to those affected by the storm. All of our employees were affected, and many of us still are without power, phone service, gas, etc., but are relatively OK otherwise.

We were in the process of moving from Parsippany, NJ to Bound Brook NJ, and planned to have the move completed by 10/31. Unfortunately, the storm hit our area, and both towns where our offices are located had massive power outages. In addition, access to our servers has been extremely limited, which had an impact on many of the features on our website (online submissions, pop reports, registry edits, submission status). Power is being restored throughout our area, and we are hopeful that early next week we will see progress in our office locations.

Once power is fully restored, we should be up and running within a day or two. We hope to meet expected turnaround times on as many orders as possible.

All orders already received are locked up safely and securely. Any orders in transit, or on hold with the carriers (USPS, UPS, FedEx), are being held in a secure lockup as well. The people who deliver these packages to us do understand what we do for a living and convey that to their managers directly so that our packages are well cared for. If you have an order you want to send to us, you can feel safe doing so. I would recommend insurance and a tracking number, as always, and you can ship to either location as listed on our website. In the future, we will want all packages sent to the Bound Brook location.

At this time, we are extending the October specials (Next Day Spec., Wild Card Spec. and 1970-Pres. Spec.) through the end of November. We feel this works best with regard to many of the inquiries we received over the past few days. These are actually three of our most popular specials as well.

We do have a representative at the Shriner's show this weekend in Wilmington, Massachusetts accepting submissions. If you are planning to attend the show, please stop by and say hello to Bill Cengeri (Business Development) and feel free to drop off an order if you like.

I have been trying to personally respond to all messages and posts. I care about our company and our customers, and want everyone to know that all of us at SGC appreciate your patience, understanding and loyalty.

Thank you.

Michael Goldberg
SGC

[MMarvelli]

That's the best news I have gotten all week!

[chaddurbin]

michael--please update the thread when you guys are physically receiving packages from usps/fedex/ups again. i want to send an order in, but instead of it sitting at USPS for a week i feel more comfortable holding onto it until you guys are operational.

[HOF Auto Rookies]

Anyone have a contact number for SGC? Seems all the phone lines are down.

[Leon]

Originally Posted by HOF Auto Rookies

Anyone have a contact number for SGC? Seems all the phone lines are down.

Shoot me a PM.....I have one....Hopefully it's not just checking status of a package as we have been told that things are locked up and safe and they got hit pretty hard with the storm and the move all at once....but PM me...

[botn]

Good thing this is an SGC friendly board.

[Leon]

Originally Posted by botn

Good thing this is an SGC friendly board.

I try to be friendly to all of the legit grading companies....and everyone else for that matter. But the guys at SGC and Beckett are good hobby friends and I help when I can....

[Taxman]

Originally Posted by Leon

I try to be friendly to all of the legit grading companies....and everyone else for that matter. But the guys at SGC and Beckett are good hobby friends and I help when I can....

+1

[x2drich2000]

I live about 5 miles from the new sgc location and to be honest, things are still very hectic around here. My town still has about 20% of the town without power and I know several people without phone service. Schools are still closed and halloween has been canceled due to safety concerns over down trees and telephone poles. And we are not even in an area of NJ that was hit that bad. I would recommend remaining patient as it will take some time to get back to normal. I know some areas near me are not expected to get power for another 7-10 days.

Dj

[z28jd]

Originally Posted by x2drich2000

I live about 5 miles from the new sgc location and to be honest, things are still very hectic around here. My town still has about 20% of the town without power and I know several people without phone service. Schools are still closed and halloween has been canceled due to safety concerns over down trees and telephone poles. And we are not even in an area of NJ that was hit that bad. I would recommend remaining patient as it will take some time to get back to normal. I know some areas near me are not expected to get power for another 7-10 days.

Dj

And that is without consideration for what this storm that is coming Wednesday morning might do. The coastal towns that started cleaning up might be doing it all for nothing at this point, the flooding could be just as bad due to erosion and the wind gusts are expected to reach 50mph. Seems the forecast for this area keeps getting worse by the hour