Mastro??

[Archive]

Posted By: Mark

Has anyone heard from Mastro Auctions, since their last auction concluded? I haven't received an invoice (electronic or otherwise) and tried to call them, to verify my winnings. I left a voice-mail, asking someone to call me back about the lot I won (or at least think that I won). No return call....

After about 12 more attempts (in which the receptionist never picked up the phone) the recording says to leave a message. But there is never a beep (to indicate the start of recording). This would suggest that their voice-mail is full, and is perhaps unattended.

This company used to pride itself on stellar customer service. Has anyone else been successful in contacting them since their auction's close? Does anyone know what might be going on with Mastro, and if they're still around?

[Archive]

Posted By: Dan Bretta

Perhaps it's time to send lawyers, guns and money?

[Archive]

Posted By: Jeff Lichtman

The sh*t has hit the fan.

[Archive]

Posted By: Steve Murray

Received both email and hard copy invoice.

[Archive]

Posted By: barrysloate

Got an email invoice Saturday night.

[Archive]

Posted By: john w

Got my invoice Saturday night
Got a note from Ron Oser today looking for consignments at Philly next weekend

[Archive]

Posted By: Anthony N.

I left a voice mail a few weeks ago, faxed and sent a letter, no response.

Perhaps Global has taken over the Mastro Customer Service department, and it's just not Monday yet.

[Archive]

Posted By: scott brockelman

I received my invoice via email as usual and they have been paid. I expect no problems whatsoever. I have talked with Doug Allen 2x's in the last week and they are alive and well and you will continue to see them very active in the sports collectible auction business.

[Archive]

Posted By: Joseph Jesselli

Allen's re-assurance that all is hunky-dory does nothing to address Mark's issue of a dozen unanswered calls. Why just two hours ago, before I left my office, I sent off an e-mail to address a small issue I had with a recent Huggins & Scott shipment. I've just returned home and had a most courteous reply and resolution. One email!

No, the folks over in Mastroland shouldn't fear the answering machine--it's the hard knock on the door they should worry about.

[Archive]

Posted By: marshall barkman

Scott...i saw that you wrote "I have talked with Doug Allen 2x's in the last week and they are alive and well and you will continue to see them very active in the sports collectible auction business."

Ahhhhh are you serious bro? They can be active all they want but i think Jeff is right, the sh$t has not only hit the fan but with all the negativity that surrounds the company right now i think it is just a matter of time before game,set and match.

[Archive]

Posted By: Robert Klevens

Got the invoice my email Saturday night and sent my check Monday morning.

[Archive]

Posted By: Joe D.

Mastro just had an auction?

I missed it.

[Archive]

Posted By: Fred C

Marshall,

There will be a lot of people salivating while waiting for the demise of Mastro Auctions because people think they'll be able to steal a few good auction lots. Usually that doesn't happen. They'll continue to get good prices for good material and those that are waiting for the day they can steal a lot will be waiting for a while. Maybe in these leaner times they will rework their business model and trim the fat a little bit. As long as they continue to have consignors with nice material, they'll be in business of offering it up and probably not at a discount.

Were there any REALLY good deals in that last Mastro Auction?

[Archive]

Posted By: leon

I got my (email)invoice and sent my check a few days ago and yesterday, respectively. I guess I am trusting and naive....There might be changes in the future, who knows? I am not worried about getting the cards I won. That's just me though....

[Archive]

Posted By: Anthony S.

"The sh*t has hit the fan" is the next line in the song after "send lawyers, guns and money."

[Archive]

Posted By: Jeff Lichtman

Anthony, thanks -- at last!

And Leon, you're hardly trusting and naive. You're simply addicted to baseball cards. You'd bid in an auction even if you knew fraud was afoot!! (Which makes you just like everyone else, unfortunately.)

[Archive]

Posted By: leon

I can't say if anything was ever done wrong in any auction, including Mastro. I know I got a banner ad check for the first 6 months of this year, a few days ago. I am not saying something isn't going to happen or is going to happen. I have heard the rumors too. I guess we shall wait and see. I wish the best for the Mastro folks as they have always been nice and hospitable to me. As I have said a million times though, my feeling is if anyone, or business, does something wrong they should be held accountable just like anyone else. I do count them as friends and Doug, and Mastro Auctions, have always been a supporter of Net54. I appreciate that. Time will tell. regards

ps..some of my best cards (Peck & Snyder and others) have come from them too....

edited to add, yes I am a card junkie too

[Archive]

Posted By: Mark

Mastro has always been a favorite of mine as well, and I have them to thank for many of my best pieces. I am just surprised that they have not sent me an invoice (or even responded back...)

Since I couldn't get a return phone call, I have emailed them. I bet/hope I see a response by tomorrow (Wed.) The fact that others above have already received invoices has me a bit concerned. I do see the little "+" sign on my line item, indicating I am the high bidder. And the final price was my bid amount... so unless they have some hidden reserve, I'm guessing it's simply an oversight on their part. Not a big deal- just disappointing, as Mastro's customer service has been so impeccable over the years.

[Archive]

Posted By: Steve Murray

with my win in the Mastro Auction. I won the card at 2 increments below my top bid.

Check went out Monday. I Expect I'll receive the card next week. No problems here.

[Archive]

Posted By: Bob

Ditto.

Got the invoice in my email Saturday night and sent my check Monday morning.

[Archive]

Posted By: jay wolt

"Got the invoice in my email Saturday night and sent my check Monday morning"

Same for me on both counts.

[Archive]

Posted By: Steven Finley

Got the catalog and couldn't afford anything I wanted.

[Archive]

Posted By: Alan U

I didn't receive an invoice, but I e-mailed Mastro last night and this morning they e-mailed me my invoice so no problems here.

[Archive]

Posted By: Dave Haas

Mark,
Are you sure you won an item? They don't send invoices for items you didn't win:)

DH

[Archive]

Posted By: Steve Murray

My check has already cleared!

[Archive]

Posted By: Jeff Lichtman

Steve, that's great. That means the consignor of your item should be getting paid in about 4 months.

[Archive]

Posted By: boxingcardman

Except I'd revise that to five months, two calls and an email...

Sic Gorgiamus Allos Subjectatos Nunc

[Archive]

Posted By: Jeff Lichtman

Adam, I'm reminded of Kevin Bacon in Animal House. Remember his famous line at the end of the movie during the riot?

[Archive]

Posted By: john

Rec. invoice and my consignments did very well, imo

[Archive]

Posted By: jay wolt

Jeff, great movie.
Here's a shot of his scene before he got trampled

http://tbn0.google.com/images?q=tbn:6bOsNo5jxaIPRM::http://www.stockbuyerbeware

[Archive]

Posted By: Jay

Remain calm, all is well LOL

[Archive]

Posted By: Jeff Lichtman

Exactly.

[Archive]

Posted By: Mark

Well, the Mastro Invoice did finally show up today. I was starting to question whether I really won the item, but all is well in the end. Maybe their receptionist had called in sick, or was traveling or something.

[Archive]

Posted By: marshall barkman

Mastro's operation reminds me of like a telemarketing boiler room. When i started thinking who to consign some T-206 cards i decided to call Mastro. The guy sounded like a cheesy used car salesman and there was no emotion in regards to the deal, he was like here is my Fed-Ex number so send them in and i will call you back after i evaluate the cards, i thought to myself what a fu*&^ing clown, then i asked for a contact number and said let me think about it. The next day i called and no one answered and it went into voicemail which in my world is a huge red flag.

Let me tell you the difference in people and companies. I then called Brian Drent who spoke to me personally and gave me his personal cell so when the cards got to him we went over each card to figure out the value, we negotiated the deal with a personal tone and i trusted the guy completely with my cards. Translation check out Drent's auction right now compared to Mastro's last. I wish them no harm but their business practices are bush league at best.

[Archive]

Posted By: Dan

I just received my Mastro catalog yesterday. To bad it is a week late for the close of the auction.

[Archive]

Posted By: Wesley

Marshall,

Have you ever purchased anything from Mastro? Have you ever consigned cards to Mastro?

[Archive]

Posted By: Dan Bretta

I didn't get a Mastro catalog this time. Maybe it got lost or maybe I got dropped off the list?

[Archive]

Posted By: Jim VB

"I didn't get a Mastro catalog this time. Maybe it got lost or maybe I got dropped off the list?"


Two possibilities Dan...

1) Your wife got to the mail before you did that day.

2) You "friended" Lichtman on Facebook and they found out.

[Archive]

Posted By: Dan Bretta

Heh. My wife just called me to tell me that I just got a MileHigh catalog in the mail so it can't be #1. It's a good possibility on #2 though.

[Archive]

Posted By: Steve Murray

Just received email notification that FedEx has my card.

[Archive]

Posted By: marshall barkman

Wesley....no on both questions. Might i add that i also would never consign cards with Mastro now or ever. I'm not saying not to deal with them because some folks really like them. I myself am going to pass on dealing with them.

[Archive]

Posted By: Jeff Lichtman

Steve, that's superawesome news!

[Archive]

Posted By: Dave F

For what it's worth Marshall, I participated in Mastro for the first time this auction. I signed up halfway through the first day of auctions ending (which in itself could have been a nightmare)...but have first class customer service getting signed up quickly and picked up one of the two things I went after. In the course of four days I also emailed Doug Allen twice...he emailed back both times within probably 30 minutes.


I don't know if anything is going on with them, but my own experience thus far was positive. Now I just need my card.

[Archive]

Posted By: peter ullman

This was my first experience with Maestro as well...and I signed up last minute. I won 1 item and I just received my invoice in the mail today. I thought I would have received email confirmation sooner...but that was just my expectation.

pete in mn

[Archive]

Posted By: marshall barkman

Oh i'm sure the company is on point now. Ask around about how they have acted in past years. Like i said maybe some folks will enjoy dealing with them. I got a bad vibe on my experience so with all the auction companies i can go elsewhere no problem.

[Archive]

Posted By: Howie C

I guess I'm not the only one. I haven't received any confirmations or invoices for the lots that I won. In the past I would receive it within 24 hours.

[Archive]

Posted By: Steve Murray

FedEx just delivered my Mastro win.

(They must have run out of the funky tape though)

[Archive]

Posted By: Dave F

Damn Steve. Amazing how quick you got yours. I'm not holding my breath on my package being at the house this afternoon.

[Archive]

Posted By: Matt

Steve - you must be special - they usually have a 10 day hold on checks, even though I've been buying from them for years and always pay within days of auction close.

My Trade/Sale Page

[Archive]

Posted By: Steve Murray

Must be. It even was a personal check.

(But then they know how to find me. I'm only 17 miles away)