Current data migration/website switch over at SGC...

[luciobar1980]

Hey guys, I've brought this up in other threads but thought it was worthy of attention and surprised no one else has brought it up.

I submitted 4 cards and they were received last Wednesday. Usually by now I would have received the email which tells you it's been put into their system, invoice #, etc. However I have not received an email. So I called SGC yesterday and spoke to a nice gentleman who explained that they are currently transitioning to their new website/database so I may not receive an email. Has anyone else submitted recently and did you receive an email? I THINK I was led to believe my cards may be graded and shipped to my doorstep without any sort of update along the way. Perhaps when they are shipped to me I'll get an email? I'm not really sure and it is slightly worrisome.

Anyone else in this situation?

[luciobar1980]

How is no one else talking about/concerned about this!?!

[Aquarian Sports Cards]

Unfortunately this has happened to me several times. While it is inconvenient, ultimately I still receive my cards back in a timely fashion.

[rainier2004]

Because SGC sucks.

I have backed SGC for years b/c I thought they were the most consistent graders of old cards, but not anymore. Their customer service is HORRIBLE, an absolute joke. They have no business model and just continue to destroy their brand over and over again. Now, I think they've lost their ability to grade as well. SGC SUCKS!

S Suckow

[Peter_Spaeth]

I emailed Matthew yesterday because a card I sent for a 2 day review had not been logged in yet and just wanted to make sure it was there. I heard back from him literally within minutes. They're just transitioning computer systems or something, doesn't seem like a big deal. If you get your cards in a reasonably timely fashion who cares if you get an email or not?

[luciobar1980]

It's not really a big deal, I do trust that I will get the cards. But literally not having any update doesn't exactly put me at ease either. They were picked up from the post office so of course my mind goes to "what if someone else picked them up", etc etc. Just them telling me YES WE HAVE YOUR BOX RIGHT HERE would put me at ease.

[LuckyLarry]

I've been following this thread as I submitted three cards in Cleveland during the National. I just went to the new website address, and my submission has been logged in as received

Larry

[Republicaninmass]

Originally Posted by LuckyLarry

I've been following this thread as I submitted three cards in Cleveland during the National. I just went to the new website address, and my submission has been logged in as received

Larry

You mean the sky is not falling phew!

I will mention in white plains on friday

Psa line swamped

Beckett line busy, but literally ONE guy working the front end

Sgc card guys plane was late, so auto guys running the ship. I saw one person drop something off, but they were working

[Zan]

Originally Posted by LuckyLarry

I've been following this thread as I submitted three cards in Cleveland during the National. I just went to the new website address, and my submission has been logged in as received

Larry

Same, as well as my submission from White Plains. However, my autograph submission isn't there...

[luciobar1980]

For those who might care, my cards were received 8/8, still no word and not logged on www.gosgc.com

[felada]

The office will be open Monday. All them the

[LuckyLarry]

I submitted three cards to SGC on the last day of National (Sunday 8/5) under the 20 day show special. My cards just arrived here at my home on Saturday 8/25 (fifteen business days). The new website indicated the cards were "on the way back" but like others have said, provided no tracking number nor did I received an email message giving me a tracking number. But it sounds like we will get tracking numbers once everything is moved over to the new website.

Larry

[Zan]

Originally Posted by LuckyLarry

I submitted three cards to SGC on the last day of National (Sunday 8/5) under the 20 day show special. My cards just arrived here at my home on Saturday 8/25 (fifteen business days). The new website indicated the cards were "on the way back" but like others have said, provided no tracking number nor did I received an email message giving me a tracking number. But it sounds like we will get tracking numbers once everything is moved over to the new website.

Larry

Gives me hope that my cards will be with me soon. Shipped yesterday

[Republicaninmass]

New mobile site is a bit buggy. I cant accept terms, and a few other things are tough to navigate. Would someone post a screen shot of what your profile is supposed to look like? Mine has 3 blocks, received, graded, and on their way back, but none highlighted. Thyley just look dark

[Zan]

Originally Posted by Republicaninmass

New mobile site is a bit buggy. I cant accept terms, and a few other things are tough to navigate. Would someone post a screen shot of what your profile is supposed to look like? Mine has 3 blocks, received, graded, and on their way back, but none highlighted. Thyley just look dark

That could mean that none of those processes have taken place yet. Mine were like that until yesterday until they were graded and on their way back

[Republicaninmass]

Mine were subbed in white plains as well so I was hoping.....

Sent from my SM-N950U using Tapatalk

[Zan]

Originally Posted by Republicaninmass

Mine were subbed in white plains as well so I was hoping.....

Sent from my SM-N950U using Tapatalk

My subs from White Plains are in, but haven't been logged or anything like that. I suppose we are in the same boat

[Peter_Spaeth]

I just tried to start a submission (mostly oddball NS I would have to enter myself) and it's a no go. Either it won't save the card at all, or it saves multiple iterations of it, or it insists on changing the date to something way off. I guess they still need to work out the glitches. I think they should have kept the old site submission form open in the meantime.

[luciobar1980]

Just checking in... have other people's submissions showed up on the new site? Mine haven't. Cards were received 8/8.

[Peter_Spaeth]

Originally Posted by luciobar1980

Just checking in... have other people's submissions showed up on the new site? Mine haven't. Cards were received 8/8.

I had an order that was received on 7-25 right before the changeover. It was logged in on the old site as received the same day, and just a few days ago on 8-23 got logged in again (with the cards listed this time) on the new site. Not showing as graded though. I am hopeful it will be graded soon and that the 20 days won't now run from the new log in date, but what will be will be.

[Republicaninmass]

Originally Posted by Zan

My subs from White Plains are in, but haven't been logged or anything like that. I suppose we are in the same boat

White plains subs show 8/23 but nothing updated

[Lorewalker]

Yikes...Beckett is a year behind and SGC is MIA. Looks like we are all stuck with PSA.

[Big Six]

I dropped mine on Saturday at WP....called Monday and they still weren’t logged, but then saw them on new site Tuesday. Told to expect around 17th...


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[Zan]

They just made a really nice quality of life update on the website when it comes to order tracking. We can now, as on the old site, see grades of cards, cert numbers. The formatting of the mobile site has also greatly improved.