Bad Collectors Insurance

[todeen]

I have American Collectors insurance to cover my collection. I also use them to cover my wife's classic car. The auto insurance side was fantastic when we had to use it after a crash last year. This gave me unfounded expectations for their "collections" side idf the business.

I had to file a claim on a card I ruined and the collection side of the company has been 1 out of 5 stars so far. Their website does not work. It will not register that I have two plans with them, therefore I can't file through their website. Everything must be by telephone. It has been 5 weeks and counting since I filed my claim. Zero communication. Two weeks after filing my claim, I had to call back and track down my claim handler.

He told me to submit information to xyz email and include my claim # in the email subject line. However, my email was rejected because I had a 12 digit claim#, and not 11 digits like their system was defaulted to.

I called back, and got the email issue cleared up. I had to send my info backdoor. So then he asks me to tell him the value of my card, and then to submit evidence of its value. That is easy enough, but I truly think if they don't know how to track down a valuation this might not be the business to be in if they must rely on the submitter to provide all info. If I was trying to commit insurance fraud, wouldn't this be an extremely easy way to do it? It just seems like they want to fail an external audit of business practices.

Waiting for some sort of communication stating whether my claim has been accepted or rejected. Close to 10+ days since last contact was made. No emails. No phone calls. No letters.

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