How would you react to a personal attack (by SGC)?

[scottglevy]

I tend not to like to get involved in drama, but recently my dad had a disagreement with SGC regarding a controversial brown old mill card.

We are all adults here and business is business. I understand that making someone whole on a card that was cracked out can be a contentious thing -- especially given that my dad has no written records of a purchase price and has repeatedly mentioned that he doesn't know what he paid for it. I don't begrudge SGC for taking their time in trying to assess what the true "make good" value of a card that they deemed incorrectly graded - even though this process has dragged on a few months. But here's where I want the board's advice.....

My dad forwarded on some comments make by Sean from SGC that were honestly pretty hurtful when I read them. For instance ...

"In an earlier email you mentioned that you were concerned about your integrity among other collectors with respect to this situation. Based on my research your concern is valid."

In looking through the email history, I see a lengthy discussion, but no personal insults....until now. If getting made whole from SGC means withstanding verbal insults if you won't accept SGC's first offer, what type of "guarantee" is that?

But my question is more basic than this. If it was YOUR dad who was being insulted in this manner --- how would you handle it?



P.S.

As for the card, if and when this situation is resolved, I plan on letting a few experts from the forum examine the card --- to get an unbiased opinion.