PSA "express" service

[mantlefan]

Originally Posted by RedsFan1941

why should they do that? you've been around, you've read the complaints all these years. and yet you still paid the fee and sent them your cards. so, again, why should they do anything of the sort?

+1

I don't use SGC, so I am at their mercy.

On a 5 day sub I start calling them on day 7. By day 10 they usually start giving me free subs for the delay.

[DeanH3]

I recently had an express order take 10+ business days. I called them about it and they issued me a $20 voucher for a future submission.

[Jenx34]

When do you start counting? For example, tracking showed they received my submission Friday Sept. 1st. Does that day count? Monday/holiday = no. It was just entered into their system today. Do the start ciunting today and ignore Fri, Tues and Wed?

It was a 7-day submission of 15 cards (platinum membership voucher). Just curious when they start the "clock"?

Originally Posted by mantlefan

+1
I don't use SGC, so I am at their mercy.

On a 5 day sub I start calling them on day 7. By day 10 they usually start giving me free subs for the delay.

[iwantitiwinit]

They use the word "Express" similarily to the way it's used here "Long Island Expressway".

[glynparson]

Clock starts first business day after entered. but since nothing is guaranteed you are at their mercy.

[Exhibitman]

Took them five days to enter my order in late August. Their customer service is for shit on turn around. But whaddayagonnado?

[Johnny630]

This will continue to happen all because people want their collections to hold or increase in their value. They know psa brings the most money so they send to them. Complaining won't change a thing. Rule number one follow the money.

[iowadoc77]

Originally Posted by Johnny630

This will continue to happen all because people want their collections to hold or increase in their value. They know psa brings the most money so they send to them. Complaining won't change a thing. Rule number one follow the money.

And rule #2, refer to rule #1, and so on and so forth.
When your brand is #1, you don't have to care about customer service and promises so much. Only when the $ starts to slow do these things seem to change

[Johnny630]

Originally Posted by iowadoc77

And rule #2, refer to rule #1, and so on and so forth.
When your brand is #1, you don't have to care about customer service and promises so much. Only when the $ starts to slow do these things seem to change

+1

[deltaarnet]

Just mailed 3 day priority mail to PSA for a 5 day Express. Should be received Tuesday 9/12

Will update progress

Card received at PSA 9/12/17

Update card processing 9/14/17

[Exhibitman]

The good news is they turned around my latest PSA DNA order quickly.
The bad news is that 1/3 of the items failed.

[GregMitch34]

Update from OP: 12 business days and counting! A full week late, as of now.

[Republicaninmass]

Originally Posted by Exhibitman

The good news is they turned around my latest PSA DNA order quickly.
The bad news is that 1/3 of the items failed.

I feel you!

After about a 5% fail rate, the last sub was 50% fail, including living players who sign TTM!!!

DONT... TELL... ME... Keating and Corcoran are looking at these, as they would have passed them 100%