Ebay seller returned cracked out slab

[toolifedave]

Dear Tim,

Thank you but a card was returned just cracked out so no proof of original, the police and USPS advised they don't handle these issues. I was thinking of writing a letter to Ebay CEO. I was wondering has anyone had this issue before and what the outcome was? Keep in mind I'm the seller.

[Leon]

The first thing to do, if the situation warrants it, is file a police report with your local department. They are the ones that are your first line of defense as that is where you pay taxes, you are in their jurisdiction, and so forth. The officer taking the report, and who probably takes lots of them, can give you a bit of procedural advice depending on the details. On the ebay stuff it sounds like you are up shi# creek without a paddle.

[AGuinness]

Dang, that is a bad situation. Sorry that it went south and good luck trying to get it resolved.

[Peter_Spaeth]

Originally Posted by Leon

The first thing to do, if the situation warrants it, is file a police report with your local department. They are the ones that are your first line of defense as that is where you pay taxes, you are in their jurisdiction, and so forth. The officer taking the report, and who probably takes lots of them, can give you a bit of procedural advice depending on the details. On the ebay stuff it sounds like you are up shi# creek without a paddle.

He already said the police refused to handle it.

[Leon]

There is a difference, at least where I live, in police investigating something or taking a report of it. A report doesn't mean they are doing anything but taking a report to get it on record. They don't have to investigate a report if you tell them you don't need that. Yesterday, I had a Collin County Deputy come to my house to fill out an internet fraud, police report/incident report. They aren't going to investigate it and it's ok. Bank of America (my bank) told me I need to report it for the record. So I did. I spoke a good bit with the deputy about it. He was very accommodating. We love our local law enforcement. I just need a report filed, I told him. He said no problem. I can't imagine the local authorities telling the op he can't even file a report? It is good to file a report regardless. Haven't you ever watched Judge Judy? She is my hero and my write in vote for next president (not getting political, it's a joke).

Originally Posted by Peter_Spaeth

He already said the police refused to handle it.

[toolifedave]

Originally Posted by Leon

There is a difference, at least where I live, in police investigating something or taking a report of it. A report doesn't mean they are doing anything but taking a report to get it on record. They don't have to investigate a report if you tell them you don't need that. Yesterday, I had a Collin County Deputy come to my house to fill out an internet fraud, police report/incident report. They aren't going to investigate it and it's ok. Bank of America (my bank) told me I need to report it for the record. So I did. I spoke a good bit with the deputy about it. He was very accommodating. We love our local law enforcement. I just need a report filed, I told him. He said no problem. I can't imagine the local authorities telling the op he can't even file a report? It is good to file a report regardless. Haven't you ever watched Judge Judy? She is my hero and my write in vote for next president (not getting political, it's a joke).

I will try to go to a different police station where i live and see if I can at least as you said get a report for the record.

[bobbyw8469]

Originally Posted by toolifedave

Dear Tim,

Thank you but a card was returned just cracked out so no proof of original, the police and USPS advised they don't handle these issues. I was thinking of writing a letter to Ebay CEO. I was wondering has anyone had this issue before and what the outcome was? Keep in mind I'm the seller.

I don't understand. You sold a GAI graded card. You did not get a GAI graded card back. How on earth can Ebay NOT side with you???

[Buythatcard]

That is total BS. If an item in not returned in the same condition as what you sent it in, then it's on the buyer.

Keep calling eBay until you get someone who understands your situation. Insist on speaking with a higher up. Keep calling until you are satisfied. Most people in customer service working for eBay are clueless on how things work. They do not look outside of the box.

Also, post the Buyers's username so he doesn't try to pull that with anybody else.

Good Luck!

[toolifedave]

Ebay sides with buyer per money back policy

[jhs5120]

Try PayPal. I have had success there when eBay was a dead end. Tell PayPal that the buyer broke the item and returned the pieces. Don't explain the whole grading thing, or GAI or PSA. The buyer broke the item, and literally returned the broken plastic pieces.

When you emailed the buyer, he admitted to breaking the item (reference the email to him saying he "cracked" the slab) and try to take that approach.

Best of luck.

[toolifedave]

Originally Posted by jhs5120

Try PayPal. I have had success there when eBay was a dead end. Tell PayPal that the buyer broke the item and returned the pieces. Don't explain the whole grading thing, or GAI or PSA. The buyer broke the item, and literally returned the broken plastic pieces.

When you emailed the buyer, he admitted to breaking the item (reference the email to him saying he"crack" the slab) and try to take that approach.

Best of luck.

Paypal will NOT open a claim if ebay had one. Thank you for the idea
and no slab or plastic pieces were returned. Just a card in PSA open plastic sleve.

[Eric72]

Originally Posted by toolifedave

Paypal will NOT open a claim if ebay had one. Thank you for the idea
and no slab or plastic pieces were returned. Just a card in PSA open plastic sleve.

He received the card, gave it to PSA, got the card back from PSA, and retuned it within one week after buying it from you?

[samosa4u]

How could eBay side with the buyer? He damaged the effing item! This makes no sense to me! Please post this idiot's username so I can block him.

[D. Bergin]

Originally Posted by Eric72

He received the card, gave it to PSA, got the card back from PSA, and retuned it within one week after buying it from you?

I was thinking the same thing.

[toolifedave]

Originally Posted by Eric72

He received the card, gave it to PSA, got the card back from PSA, and retuned it within one week after buying it from you?

Sent back to me unslabbed by PSA since they said the card was altered and I guess the buyer didn't want it slabbed authentic

[steve B]

Originally Posted by Eric72

He received the card, gave it to PSA, got the card back from PSA, and retuned it within one week after buying it from you?

Yeah, that timeline makes absolutely no sense at all.

I'm thinking it's a smooth swap of an auth card for a graded one and PSA wasn't involved at all.

[chalupacollects]

Originally Posted by toolifedave

Dear Tim,

Thank you but a card was returned just cracked out so no proof of original, the police and USPS advised they don't handle these issues. I was thinking of writing a letter to Ebay CEO. I was wondering has anyone had this issue before and what the outcome was? Keep in mind I'm the seller.

Well they are just passing the buck. Have the police file a report as suggested by others and the file a report with FBI internet crimes unit at https://www.ic3.gov/default.aspx

I would also let buyer know what you are doing just to throw the fear of god into them...

Lastly please post buyer so rest of us don't get burned...