How long currently for PSA to enter order into their system?

[ngnichols]

Originally Posted by cardinalcollector

To clarify:

Shipped to PSA 12-10-17
Logged in at PSA 12-28-17
Received by me 1-26-18

Gotcha.

What service level did you submit under?

[luciobar1980]

Mine was just a reholder.. I imagine that is the slowest possible turnaround time.

[cardinalcollector]

Originally Posted by ngnichols

Gotcha.

What service level did you submit under?

New membership 10 day service, LOL

[Snapolit1]

I recently sent them 1 ticket stub and said 45 day was fine. I guess I will see it by Memorial Day.

[Peter_Spaeth]

I very seriously doubt this will affect their level of submissions, or market share. Which is really the big takeaway here IMO.

[pingman59]

Bizzare...My PSA bulk 45 business day submission, which arrived at PSA on January 9th, just shipped out today. My other submissions, which were 5 day and 10 day have yet to be graded and shipped.

[bobbyw8469]

Originally Posted by pingman59

Bizzare...My PSA bulk 45 business day submission, which arrived at PSA on January 9th, just shipped out today. My other submissions, which were 5 day and 10 day have yet to be graded and shipped.

We are still waiting on a sub from November 11th.

[ngnichols]

Originally Posted by Peter_Spaeth

I very seriously doubt this will affect their level of submissions, or market share. Which is really the big takeaway here IMO.

Don't be too sure about that. People can be quite fickle when you mess with their time and money.

[Leon]

Originally Posted by ngnichols

Don't be too sure about that. People can be quite fickle when you mess with their time and money.

I agree with Peter on this. Until other registries catch up PSA is the goose laying the golden eggs. They can pretty much do whatever they want to, so it seems.

[Slinger]

PSA signed for my 45 day bulk order on January 18, 2018.

Today (February 7, 2018) I am yet to make it into their system.

Still waiting......

[Anish]

PSA is a joke right now. They need to hire some more people.

Just got back a 10 day that was logged in November and the cards are not even slabbed properly. If I had known it would be like this, I wouldn’t have renewed my membership.

[bobbyw8469]

Originally Posted by Anish

PSA is a joke right now. They need to hire some more people.

Just got back a 10 day that was logged in November and the cards are not even slabbed properly. If I had known it would be like this, I wouldn’t have renewed my membership.

WOW....that don't even sound right.......when in November was it logged? Even if it was late November (after Thanksgiving), and accounting for holidays, you are saying it took 45 days to do a 10 day order????

[jb67]

Just posted by Joe O. over on the other board:

Hello All,

I wanted to post this after having several conversations with customers.

The amount of recent, incoming business to PSA has been unprecedented. I have been here for over 18 years and have simply seen nothing like it.

Our staff is fully aware of how slow the turnaround times have been. There is no reason to sugar coat it…from entering the submissions into the system to shipping them out, it has been slow.

While we have added several people to our staff since our move in November and authorized plenty of overtime, the demand for our services has outpaced our ability to keep up.

The reality is that we simply can’t “go faster” or cut corners in a business like ours. Each person, at every stage of the process, is only capable of processing so many items per day.

In addition, we are handling your valuables and our company takes that quite seriously. We need to make sure that every person handling the collectibles are properly trained, and that training can take time.

The good news is that we continue to add to our team and train new members, which means we are capable of processing more items each day than ever before.

We have a loyal and passionate customer base, one that drives our brand and business. I have been on the other side (as a customer) and know how frustrating it can be to not get your collectibles back in a timely manner. So, any frustration shared by our customers out there is completely understood.

All our company can say is that we appreciate your patience more than you know as we work to further build our capacity – the right way.

Take care and thank you for your understanding,
Joe Orlando
CEO, Collectors Universe, Inc.
President, PSA & PSA/DNA

[Anish]

Originally Posted by bobbyw8469

WOW....that don't even sound right.......when in November was it logged? Even if it was late November (after Thanksgiving), and accounting for holidays, you are saying it took 45 days to do a 10 day order????

Yup. Logged 11/10/17 and mailed 1/29/18.