How long currently for PSA to enter order into their system?

[ccre]

My 10 day order which was received on 2/19 is in processing right now. However, I see they have now changed it to 30 business day order. I didn't think it could get worse but it did!

[bswhiten]

7 day order (15 items):
-Mailed to PSA: January 17
-PSA signed for: January 22
-Logged as received: February 3
-Email stating grades available: March 22

-6 of 15 grades mechanical errors (caught before shipped out)...still processing

They did say one of the items had to go to the research dept. so that added time, but I couldn't believe almost half mechanical errors on the flip.

10 day order (3 items):
-Mailed to PSA: February 4
-PSA signed for: February 7
-Logged as received: March 3
Still processing

To say they are busy and overwhelmed with submissions is an understatement.

[glynparson]

I have two bulk orders that have both been there over a month and niether one is entered as received. Good thing they are things I am not overly concerned with getting back anytime soon. I have noticed an improvement on getting higher service level orders processed.

[bobbyw8469]

Originally Posted by glynparson

I have two bulk orders that have both been there over a month and niether one is entered as received. Good thing they are things I am not overly concerned with getting back anytime soon. I have noticed an improvement on getting higher service level orders processed.

That is ridiculous.

[Republicaninmass]

Originally Posted by ccre

My 10 day order which was received on 2/19 is in processing right now. However, I see they have now changed it to 30 business day order. I didn't think it could get worse but it did!

How can you tell? Just going by the new terms posted?

[ccre]

Originally Posted by Republicaninmass

How can you tell? Just going by the new terms posted?

PSA changed my order form to 30 business days.
It appears 10 day may not be an option now. Sucks they changed it without even notifying me. Quite the difference.

[steve B]

Will it be charged at the 30 day price or the 10 day?

[swarmee]

There is no 10-day anymore. All 10-days are now 30-days.
I would have figured that when they announced new pricing in late December that they would have made these changes as well. I think they had their head in the sand when they failed to note their delays and thought they were only in an up cycle for submissions.

[ccre]

Originally Posted by steve B

Will it be charged at the 30 day price or the 10 day?

Same fee!

[Shankweather]

And 5-day is now 15 for the same price. They held my box for 4 weeks. They didn't enter it until I called and asked about it. Then the T206 Evers graded 5 by SGC didn't meet my minimum grade of 5 and went ungraded. Quite a satisfying experience.

[steve B]

Originally Posted by ccre

Same fee!

That's really not ok.

The actual lawyers would know better, but it seems like sending to them under a certain "service level" is a contract of sorts, and they shouldn't get to change the terms unilaterally.

[ccre]

Originally Posted by steve B

That's really not ok.

The actual lawyers would know better, but it seems like sending to them under a certain "service level" is a contract of sorts, and they shouldn't get to change the terms unilaterally.

I promise you they will never see another dime from me.