Hope for Charities Auction Update Buyer Beware

[sb1]

Anybody had any experiences with this auction house? I won an auction and paid via Paypal. Six weeks later, no item, unanswered emails and phone messages.

Oddly Paypal won't allow a dispute as it is "not a purchase of goods or services".

Scott

[HRBAKER]

Why is it not a purchase of goods or services?

If you link your PP acct to a credit card for payment they will regard it as non-delivery of goods.

[sb1]

Don't know, I entered the transaction number in the field to open a dispute and that is the automated response I get. Wondering how painful it would be to try and call Paypal and circumnavigate their system.

I am linked to a C/C but used paypal funds to pay. I imagine I selected money owed on the payment OR because it may be construed as a donation to their charity?

Now it also appears I am outside the 45 day window to file a report. That may be why I am receiving the notice. Although I got the same error message last week when I was within the time frame.

Either way I paid and received nothing, and cannot get a reply from them. It was only a $130 item. Guess that's what their reputation is worth.

[sb1]

Well, after a couple of minutes on Paypal's automated line, I got myself to a live person who explained that I had selected "money owed" which seemed reasonable to me to use as a choice because I owed them money! But was not the proper selection. Also she noted the 45 day window, but very nicely guided me thru the process and opened the dispute.

It was much easier to get a real person on the phone and state my case then I imagined.

[Jlighter]

I won an item from them a few months ago.

Paid by Paypal and got the item in about two weeks. No problems to speak of.

[sb1]

Paypal opened a case against them for non delivery of goods, 12 days later they never responded. Not to Paypal, not to my emails, not to my phone messages. I was refunded my money by Paypal.