Request Ebay Help

[Dave4Reds]

I know this is a bit off topic but I've seen several threads here where people have had to resolve issues with Ebay and this forum was very helpful. My problem is that I won an auction, paid immediately for the item (a bat) and then the seller refunded my payment stating that he couldn't sell the item for that price. He did not set a reserve. When I tried to open a case with Ebay I got an automatic reply stating that PayPal would not let them open a case. When I tried to open a case on PayPal I got a reply stating that the money had already been refunded so I could open a case. What can I do? Appreciate the assistance.

[D. Bergin]

You can leave a negative and DSR score report card for the item.

Apart from that, I don't think there's much else you an do.

[thetruthisoutthere]

Originally Posted by D. Bergin

You can leave a negative and DSR score report card for the item.

Apart from that, I don't think there's much else you an do.

Ditto. Leave them negative feedback. That way the seller will think twice about doing that again.

[jt39]

If ebay/paypal can't help out, you can always email the guy and tell him that you expect him to honor his contract with you. That is, after all, what this is -- a binding agreement. Maybe cite some of the language that ebay surely has on its site to that effect, and/or threaten him with some very negative feedback.

Some people feel differently about these kinds of things when presented in a different light. He may even come away with a feeling like he'll be risking legal action, or will be violating the law (which is essentially what he's doing), if he doesn't follow through. Since he is fine with the moral implications, it's worth a shot to make him think about the legal implications (even if there's not much you can or would ultimately do to force him to give you the bat).

Not legal advice, just some thoughts to help you think about the situation ; )

[steve B]

Was the email saying he couldn't sell at that price through Ebay?

If it was, file a nonperforming seller complaint, and leave a negative.

The one time I had that problem the seller backed out before I even had a chance to pay. I had to pay to keep the negative, but the whole process led to the seller getting booted. At one point I actually spoke to someone at Ebay who said they took non-performing sellers very seriously. The seller I had claimed they sold the item off ebay but didn't have the time to remove the listing. 3 days should have been plenty.

I did give them the chance to complete the sale, but they wouldn't, only offering free shipping on some overpriced autographs I didn't want.

Steve B

[Dave4Reds]

Thanks everyone for the suggestions. I was able to send Ebay a nonperforming seller complaint, however since the sale was cancelled I couldn't leave a negative. To be honest, Ebay's process has been less than user friendly. How did you get someone at Ebay on the phone? I've tried everything. Thanks again.