Has anyone been able to reach Bill Goodwin?

[Blunder19]

I have been emailing and leaving voicemails.. but have not received a reply.. is he away on vacation.. anyone know what may cause the lack of response?

Jamie

[glchen]

I think Bill travels a lot for consignments, so he's always hard to reach. He really should hire some more people. Is there any other major auction house that issues print catalogs where the owner basically picks up all of the phone calls? It's only Goodwin and perhaps Clean Sweep as far as I know.

[BruceWayne]

Originally Posted by glchen

Is there any other major auction house that issues print catalogs where the owner basically picks up all of the phone calls? It's only Goodwin and perhaps Clean Sweep as far as I know.

That is an interesting question. Even though Goldin Auctions has a full staff, including administrative assistants, I know Ken Goldin will respond to anyone's email and voicemail messages directly to him, usually right away.

Please note this is not because there are not other people who can also respond to client needs but that Ken's ethic is to try make himself available to everyone and get back to everyone as quickly as possible. In fact, I know of no other person running a company in this industry who is as easy to access as Ken.

Just another perspective on your question and another reason I was comfortable going to work for Ken.

-Chris

[Sean1125]

Originally Posted by BruceWayne

That is an interesting question. Even though Goldin Auctions has a full staff, including administrative assistants, I know Ken Goldin will respond to anyone's email and voicemail messages directly to him, usually right away.

Please note this is not because there are not other people who can also respond to client needs but that Ken's ethic is to try make himself available to everyone and get back to everyone as quickly as possible. In fact, I know of no other person running a company in this industry who is as easy to access as Ken.

Just another perspective on your question and another reason I was comfortable going to work for Ken.

-Chris

I've spoken with both customer service and Ken. I find he's always been very accessible and easy to reach. It seems typical, if he is in and you ask for him, you will be able to reach him. He has also personally called me when I e-mail about issues. I e-mailed last Saturday /w an auction problem and he personally called me within 10 minutes of the e-mail and resolved the problem another 5 after that.

[big80s]

I've been trying to reach Bill, as well. It's been a week and no response via email or phone.

[cyseymour]

I'm still expecting a rather large (almost 19k) consignment check from Bill from his 7/14 auction. Hakunamatata is great and all, but after eight weeks, I feel like it's time to recieve the check. We spoke last thurs and he said he'd send me the check and a tracking number last Mon, but I've received neither. Have called multiple times since. Hate to post about this but feel like I have no choice.

[Peter_Spaeth]

Originally Posted by BruceWayne

That is an interesting question. Even though Goldin Auctions has a full staff, including administrative assistants, I know Ken Goldin will respond to anyone's email and voicemail messages directly to him, usually right away.

Please note this is not because there are not other people who can also respond to client needs but that Ken's ethic is to try make himself available to everyone and get back to everyone as quickly as possible. In fact, I know of no other person running a company in this industry who is as easy to access as Ken.

Just another perspective on your question and another reason I was comfortable going to work for Ken.

-Chris

One would not realistically expect to get through directly to a Mark Zuckerberg or Larry Page as a matter of routine, but a card/memorabilia dealer/auctioneer being inaccessible would be completely unacceptable to me. I am really surprised to hear Bill and others appear to be less than accessible. Bad business model.

[Blunder19]

just an update.. Bill did just call me.. and was helpful on all my questions.

Jamie

[MVSNYC]

Rob Lifson often answers the phone over at REA. He's also very fast to respond personally to messages.

[bobbyw8469]

It's only Goodwin and perhaps Clean Sweep as far as I know.

Bill Goodwin only. I have never talked to Steve Verkman when I call Clean Sweep.

[iwantitiwinit]

Its been my experience that your best bet is to try and reach him by phone.

[shammus]

I've not been able to get a hold of Bill for a few weeks now. His voicemail is usually full when I call so I'm thinking he's way behind schedule.

My cards for the June 5th auction did finally make it here today however.

And i dont believe Steve generally answers the phones. I usually talk to a girl when I call CSA....

[glchen]

I guess that I was lucky the one time that I called Clean Sweep. Steve Verkman picked the phone up, and I told him that I'd be late on my payment for my winnings since I hadn't realized that CS expects payment within 7 days rather than 14 days like most other auction houses. He told me no big deal.

[Sean1125]

Originally Posted by bobbyw8469

Bill Goodwin only. I have never talked to Steve Verkman when I call Clean Sweep.

Every time I've called CS I speak with Verkman.

[AddieJoss]

I've sent Bill 2 emails and a voicemail and no reply yet.