[h2oya311]

Originally Posted by slidekellyslide

Ebay automatically opens up a case now, the buyer may have just been inquiring as to where the package was, but I feel your pain Bob...yesterday I had a customer ask me where his tracking number was only hours after he paid for his item. Ebay's insistence that sellers get items out in one day or same day is causing buyers to have very little patience. Just wait until Amazon deploys their little flying droids...customers will expect to have their items in hand same day.

+1

I once accidentally opened a case when trying to simply ask the seller for a refund on a <$50 card. I felt bad but didn't even know that eBay had opened a case. I simply clicked the "contact seller" button (or "ask seller a question" button) and once sent, eBay stated that a case had been opened. It all worked out in the end for both of us.