My communication with eBay
After filing a complaint with eBay on Friday, I just received this response back:
Thank you for writing eBay in regard to item number 310156210162 (1961
TOPPS #494 TOM CHENEY Pirates PSA 8 NM-MT) that you purchased from
scottsusor. As you stated, the seller sold you a card which was altered
and you have already filed criminal charges with IC3 against him.
Because of the seller's activity, you would like us this seller be no
longer allowed to sell on the site. I know it's taken us a while to get
back to you and I'm sorry about the wait.
Rest assured that we thoroughly reviewed your report about the seller
and will take appropriate action. We may take a range of steps that
include giving a warning, canceling a listing, restricting or suspending
an account, or removing PowerSeller status.
We protect the privacy of our members, so we can't share the results of
our investigation with you. We appreciate you taking the time to file a
report and help make eBay a safe place to buy and sell.
At this time, to help you decide what would work best for you, I
recommend the following options (details below):
-- Contact us by phone --
As you're a valued member of eBay, we would like to help you resolve
your concern the soonest time possible.
Kindly call us at the number provided below and we'll be glad to assist
you.
eBay Customer Hotline Number for "Item Not Received or Significantly Not
as Described" disputes : 1-866-643-3720
So I did call eBay and talked to a very helpful person named Joe. It appears that is will only be a matter of time before these two two eBay accounts are shutdown.
Also, thanks Jeff, Peter, et al, for all of your supporting thoughts.
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