This one is obvious too, from a customer service perspective. When all this blew up, the reputable AH owner decided he wanted to do absolutely everything possible to satisfy the customer and all onlookers - hence the offer of the refund. Ironically, for a few people, that extra-mile offer only served to create even more suspicion.
Man, it doesn't seem to matter what either the OP or the AH owner do - someone who knows better is going to jump all over them.
Can we all try to agree that everyone acted reasonably here and all has ended well? and move on.
Quote:
Originally Posted by 1952boyntoncollector
Just made an observation of letting the OP have his winning lot for free. What would been the cutoff to not letting him pay...lot worth $1000?....at a certain price point i think everyone would be wondering.....its not like it was just 5 bucks.......it was $540 bucks...
If you note when the lot wasn't 'found' yet no free money was being offered in addition to refund. Why only after delivering the cards is he also going to let him have free money (keep the cards that went for $540). Why not offer him more than his refund (0-$540) to begin with for the mistake...would have costed the Auction House the same....yet all that was offered was the refund and alleged lack of communication..but they chose the giving free money action after this thread started and cards found (but not before the thread).........however the buyer that started this thread is very happy and it all worked out....
|