It probably wouldn't be a bad idea if when your package of auction winnings arrives, you open the box in a timely manner to make sure it was packed correctly. That would help you get a resolution if a mistake was made. Yes, we are all busy, but opening a box to check it for accuracy is probably a 5-10 minute project. It's time well spent.
Don't call an auction house a month after you received your winnings to say a mistake in shipping was made. If I'm the auctioneer (and I was for many years), that just sucks.
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