Whenever a buyer contacts me that thier package has not arrived, I will check the tracking # and get a status. It always says that the package left the dreaded Sorting Facility. Just recently, it took over 3 weeks to show up at the final destination after leaving the Sorting Facility.
Packages that never arrived in which I had to file insurance claims for, always had the same status "left the Sorting Facility"
If you remember the lyrics to "Hotel California". Just think of the Sorting Facility.
"You can check-out any time you like,
But you can never leave!"
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