Good post Leon. Whenever I have emailed Joe Orlando with a concern about PSA authentication and/or grading, he has responded promptly and cordially. That's not to say that every issue has been resolved to my satisfaction, but at least a considered reply was given.
As for those who complain that Joe Orlando is all about protecting PSA's interests, I don't think that is really a valid criticism. Corporate officers have a fiduciary duty to act in the best interests of their company and shareholders.
PSA has its problems to be sure. PSA personnel make too many authentication, grading and labeling errors. But the company is hardly the evil empire it is sometimes made out to be, and Joe Orlando is not Darth Vader.
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