Quote:
Originally Posted by Goldin Auctions
Dan I apologize for the way the team handled this.
The item should have been pulled if the listing was not fully listed or was inaccurate. Unfortunately we have a lot of new employees who had to be hired due to our rapid growth and the auction took place when we were closed due to a covid outbreak in the office and changes were not able to be made quickly. I did not hear from you until after the auction and unfortunately was unaware of this and would have pulled it prior to close had I been so informed. I am very upset that the set was handled in this manner. I have emailed you to see how I can financially make this up to you.
You have been a long time bidder and consignor and I hope I can make this up to you and earn back your business.
My apologies
Ken Goldin
|
Good response with a reasonable explanation for the issues encountered. I would not hesitate to use Ken. Thanks for the update and glad the original consignor ended up satisfied.
Regards,