well
just to note this - eBay will cover a seller in transactions where buyer has returned an item for being not as described. Believe you need to be a power seller and have offered 30+ day returns and something else that I don't remember....
I honestly think the BUYER is responsible - similar situation with cracking a slab. One has CHANGED the item that was sold..... That said - for mental health and in the spirit of doing the moral thing - I would just refund the buyer. I would NOT let them keep the item and the money.....
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