If the condition of the item is unchanged, and a buyer is unhappy and promptly requests a refund, a good seller should accomodate as a matter of good business practice.
As a legal claim, while I am sympathetic to Todd and have been there myself on more than one occasion, I think Todd has a tough time if all he has is a second opinion that the card is trimmed, because the seller did not (in my view) impliedly warrant that other TPGs would share GAI's opinion, and (as far as I know) Todd did not ask for that guaranty. The seller sold the value of GAI's opinion. If he was selling SGC's opinion it might have been worth more. That said, Todd is a good lawyer and I am sure he has good counterarguments to this analysis.
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My avatar is a sketch by my son who is an art school graduate. Some of his sketches and paintings are at
https://www.jamesspaethartwork.com/
He is available to do custom drawings in graphite, charcoal and other media. He also sells some of his works as note cards/greeting cards on Etsy under JamesSpaethArt.
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