and forgot to add to the above:
Also had the experience of winning a number of lots in a single auction and not hearing anything at all for several weeks after paying. When I finally called to inquire it was explained that they had sent one of my winnings back to the TPG to correct a mech error. So that's great they went through the trouble to do it so I wouldn't have to deal with it myself, but point is that they seem to be too large for individualized service, so if you suspect a problem, then you may as well be pro-active and make contact yourself rather than assuming they will contact you to explain.
(Once I expressed that I'd rather have my other ~20 items now rather than waiting what could have been several more weeks or months to receive them all together, they happily shipped out what was available and then later the mech error arrived on its own--[no extra shipping fee])
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