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Posted By: Dave F

I'll also add I think Scott is a honest guy and good to deal with having done a transaction or two with him in past. I don't know Scott's dad but I'm sure the apple didn't fall far from the tree and I would imagine his dad is just as honest and straightforward.

I think the "right" thing to resolve this situation would be PSA taking resposiblity and at least reimbursing Scott's father what he originally paid for the card being that they the "experts" crossed it over.