Interesting comments. There is no excuse for employees shouting at customers UNLESS there was an extraordinary circumstance. Otherwise, some things are probably not under the promoters direction and therefore he has a hard time dealing with them/customers about them. I have been told that many autograph signers are notoriously late or even a no show. Those things just can't be helped by the promoters, I would imagine (and am about to find out).
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Leon Luckey
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