Gentlemen (and the occasional lady or two),
Has anyone here been asked by eBay to submit a card to the following address after sale on eBay?
1600 E St Andrew Place, Suite 150
Santa Ana, CA 92705
I know to some of you this seems obvious, but my anal retentive bone is confirming. By the way, the card I mailed to the above address was graded before transport by PSA.
I called them last evening and was told by the initial operator the card was received, but then lost. I was then told by the specialist I then spoke to that she would contact PSA during the call and every two minutes she came back on the phone to advise me she had PSA on the phone. Eventually PSA confirmed according to her that they had the card.
I woke up this morning to see two e-mails in my account:
Hi Brian,
We want to let you know that your buyer opened a request because they havenÂ’t received their item.
HereÂ’s what happens next:
In the next 48 hours, weÂ’ll review the details of the case and then get back to you. In the meantime, sit tight. ThereÂ’s nothing you need to do.
17 minutes later:
Hi Brian,
eBay opened a case because of an issue with an item purchased from you. We reviewed the case and have decided to issue the buyer a refund of $xxxxx (my edit) without any impact to you.
This case is now closed. You aren't required to reimburse the buyer to eBay and this case will not be counted in your seller performance evaluation.
You can view the details of the case in the Resolution Center.
Nothing like a trust in eBay. 